Has anyone successfully used their Gift cloud card

[ljh2026]

Signed up with EE broadband last December and in February received my link to activate the link for the £150 card.

clicked on link to claim(did the 'human' verification thing) and takes me to a screen of a picture of creditcard -not clickable and a screen where i can search for items - but no instructions how to redeem.

Have contacted GiftCloud 5 times via the online support  and no response, getting very frustrated and don't want to lose the £150

[Ali_A · Accepted solution]

Hi @ljh2026 

It's great to hear you took our Broadband service and claimed the Gift card reward! 

Sorry to hear that you're having difficulty activating and redeeming your voucher. We definitely want to make sure you enjoy using your full reward before it expires! 

You can contact GiftCloud by email. They usually respond within 3 working days. Their opening hours are 8:30am - 4:00pm Monday to Friday.

Ali 

[Nobles]

No, I'm having a lot of trouble using mine and have been round the houses. I'm also worried the redeemable period will pass.

The digital card didn't work when trying to buy something with it online. So I contacted the card operator (YourRewardPass), who closed the live chat multiple times to get me off of their case. They were claiming that the card works, and when I said that it doesn't they'd simply close the chat. To the point that when I opened a new chat and they saw it was me, they'd cancel it.

I've then been trying to speak to GiftCloud who have apparently escalated the case to their Customer Relations team. But that was 3 weeks ago and I've chased several times with no update.

I spoke to EE customer services on the phone, as they've used this supplier who is unreliable, and was told to visit a store in person as they have access to different systems and they might help.

Then finally, I went into a store and waited for 20 minutes before being told they don't have access to those systems and I was probably told this to get me off the phone and push me elsewhere. They've now tried to push me towards contacting Uswitch.

So in summary, no I haven't had much luck with it either and it feels like a scam. I've been speaking to 4 different teams without any solution and I don't want to think about the hours I've wasted on this. But I'd really like this resolved.

If you wouldn't mind providing an update on your status and how you got on please?

Thanks