Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 71059 Views
  • 59 replies
  • 128 Helpful

Resolved! Netflix account no subscription

Hi, I have a sim only package with 3 add-ons, one of which is a Netflix basic package. I have just gone to use Netflix and it says I have no subscription. It has been working fine up to now, but now suddenly doesn't work. I have checked my sim packag...

Spikey007 by Investigator
  • 371 Views
  • 5 replies
  • 5 Helpful

Resolved! Still no Galaxy Buds3 Pro from Zflip 6 Preorder

Hi EE Support,I ordered my Zflip 6 back in July last year and qualified for the promo free Buds3 Pro. I've still not received anything. I commented on another thread in November and ignored, so here is my own thread.Please can someone look into this ...

DanDawg by Investigator
  • 133 Views
  • 3 replies
  • 5 Helpful

Resolved! 6 month google one Ai deal

Hi, Just recieved my new s25 ultra and i am trying to activate the 6 month free AI deal but when clicking on link or typing into laptop cannot display page error message comes up? How do i activate this? 

hailey21 by Explorer
  • 159 Views
  • 2 replies
  • 1 Helpful

Resolved! EE perks password reset

I’m trying to access my EE perks account  as my discount is due to expire. I need to reset my password but I’m not receiving an email to reset it. It’s definitely the correct email address. Is anyone else having this issue? 

Unable to access Xbox Game Pass

Hi there, I attempted to activate my Xbox Game Pass but it is not active on my microsoft account or my xbox account, and now I can't change the service at all. Please help as I'm paying for a service I'm not receiving  

Travel advice

Hi currently using iPhone 15 plus & using my inclusive extra for Apple Music until it’s time for holidays then I swap out Apple Music for free roaming my query is what’s the best way of saving a playlist to my phone to listen to whilst flying in airp...

Resolved! Netflix Activation

Hey, i selected the Netflix Add on as this is what I had before. I’ve just gone to use my Netflix it’s now saying I need to pay for it? And that my number isn’t linked to an account ? If I go to the ee.co.uk/netflix to activate it, it says it’s alrea...