24 month Arlo Subscription...

[Andy2035]

Hi,

Sorry if this is in the wrong section...

I have just received my Arlo Doorbell and camera's which have the 24 month Arlo subscription, may I ask where do I find the subscription number please or will EE send it to me...

Sorry again if this is in the wrong section...

Thank you for any and all help with this...

[Alex_H · Accepted solution]

Hi @Andy2035,

Welcome to the EE Community

You should receive a text with the information you need to activate your subscription, within 24 hours of your Arlo product being added to your number. If not please try texting ARLO to 150 from the number the bundle has been added to and it should reply with the information you need.

If you don't get anything via text, please give us a call and one of our guides will be able to help get it sorted for you.

Alex

[Andy2035]

Hi Alex,

Thank you for your help...

[Andy2035]

Hi Alex,

I've tried this a couple of times over the past few day's, still no luck, I've spoken with Zara in EE, who is now looking into it for me...

Thank you again for your help...

Andy...

[Hemingway84]

I’m having the same issue called ee today and they seem just as confused as I am 

[Hemingway84]

Hi did you ever get this sorted as I’m having the same issue. Many thanks 

[Andy2035]

Hi,
Eventually, but it took a while, they finally sent me a "new" unit...
Open a ticket with the support, they'll ask for proof of purchase, when and where you bought it, etc, I very nearly gave up with them near the end though , they just dragged their heals, so be prepared for a long wait...

I hope it gets sorted for you...

All the best...

Andy...