EE Perks - Password Reset Not Receiving an Email

[Hairsine57]

Hi,

I am looking to upgrade my phone and trying to access EE Perks. When I try to login it says incorrect password. When I try to reset the password, it notifies me that I will receive an email. I have tried this throughout the day numerous time, with not one email being received. I have checked my Inbox, Junk Mail and also searched for "EE" on my whole email account. The email has never been received.

Please could somebody advise me on what to do in order to get access to EE Perks and be able to upgrade my phone.

Thanks,

Josh

[Leanne_T]

Hi @Hairsine57 

Thanks for coming here. 

Are you logging in with the work email or personal email? 

When did you originally register for a perk account? 

Leanne 🙂

[Hairsine57]

Hi Leanne,

I have tried logging in with both, to no avail.

I got the account around 3-4 years ago.

Thanks,

Josh

[Hairsine57]

So I have managed to reset the password by using the work email in the forgotten password link.

However it now says my account is deactivated.

[Leanne_T · Accepted solution]

Thanks @Hairsine57 

I've sent you a private message on here for some extra details.

Leanne

[emzlyz]

I am having this same issue. No email gets sent to reset my password. I have tried my personal and work email address. 

[Katie_B]

Hello @emzlyz. 

Thanks for posting. 

I have sent you a private message. 

Katie

[skpbest123]

Hi, I'm also having the same issue. No reset emails being sent to my personal or work email address. Please can you help, thanks 

[Christopher_G]

Hi @skpbest123 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

[crob96]

The same issues it happening to me. It won't allow me to login, it is not sending me any 'rest password' emails. Can I have some help please.