We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I’m not receiving calls. When someone tries to call it says calls to this number cannot be connected. I can’t make calls either. Even when I tried calling 150 message states looks like you don’t have enough credit to make this call please top up. Bu...
Hi there can you help me to buy a subscription package? Thanks shuayb
I manage my mum account and received a text message stating she had changed her mobile number (this is not the case). Her account may have been hacked.She also thinks all her contact numbers have changed, but I think they have just been changed from...
Hi,I have a mobile broadband from 2 years ago. I've purchased a new sim but I found out my account has been closed.How do I reopen it?Regards,Helen
Hi, I have topped up my old SIM card, but it is not activated. Could you please help me to activate it. This is my number *********** thank you in advance. [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...
I am currently abroad and not able to receive OTP texts. How can I resolve this?
Hi, I am on a £15 pay as you go pack, i texted ADD DATA to 150, it says "For £40 add Unlimited data that last up to 30 days, reply UNL DATA." i currently have £67.23 credit on my phoneWhen i text UNL DATA to 150 i get "Sorry, there has been a problem...
I have spoken to ee yesterday and they said my new contract will start after 10 min and it has been more than 36 hours and i don’t have any min or data i need to contact my family and it’s very hard for me rightnow
Hi, I just noticed I had received a text from EE on May 14th. The image is attached. I called EE, and the customer service representative I spoke to could not find anything. I told her to please attach a note to my account and not to disable it. I am...
Hi,Can I swap my credit over to get data instead of calls and texts?Thanks,Rach
