Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to top up EE mobile wifi for over a week.

I've been trying for over a week to buy top up data for EE mobile wifi. Message 'can't access that data at the moment, it's our fault not yours, we are looking into it, please try later'. When will you have it fixedI upgraded the plan, only to find ...

Resolved! Valid number

How can I know if my number still valid? mention that I didn’t use it since December 2023 and I am out of uk now ?

Can't purchase unlimited data

I am on pay as you go and can't buy unlimited data via text or via the automated phone system or via my EE either,how do I purchase this?

Payed for top up but it hasn’t come into my account

Hello, I am an international traveler and bought a physical sim at a shop yesterday. I went online and bought what I thought was the 15£ top up to receive my data but nothing has come into my account yet. My order number for what I bought is xko*****...

Resolved! Number Deactivated After Inactivity

Hi everyone,I'm hoping someone might be able to shed some light on my situation. I have an EE SIM card that I purchased in the UK and used for a year while living there. I returned outside UK last September and haven't recharged the SIM since then.Fo...

Issue with Add on

I have £15 credit , and my pack add on fails everytime , also I cannot text 150 , every text bounce back …any. Idea how I can fix the issue ??

Unlimited data on PAYG

Have EE stopped this option, could someone please let me know straight away.

Pay as you go help from abroad

Hi. Looking for some help please, I previously had a contract with EE in the UK. I have now moved to Australia temporarily, so would like to keep my UK number. When I was back home they advised I change my account to PAYG. Which I did, then I got tol...

Stopped Receiving SMS in Cambodia

For years my pay as you go EE SIM has had no problem receiving SMS in Cambodia. Today, this is no longer so and I cannot receive any SMS at all. Anyone have any idea how to fix this?Thanks.Mac.

Refunds

Refunds should be done with out having to call and get messed around on the fone so will u do this now and put my £10 in my bank account