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My card was deactivated. How do I find out when did it happen?

Captainfecc1
Visitor

‎03-12-2024 07:23 PM

Hi! 

I moved home to my country last summer, didn't use my card after. They deactivated my card because of this, should have happened 6 (+3?) Month after I moved home. How do I find out the exact day when they turned it off? I called them but it is late, nobody answered my calls. Thanks in advance

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎03-12-2024 07:34 PM

Hi @Captainfecc1 

Assuming your SIM was PAYG then read EE hibernation policy here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎04-12-2024 05:10 PM

Only you will know. It'll be 270 days after you last used it for a chargeable activity.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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