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My card was deactivated. How do I find out when did it happen?

Captainfecc1
Visitor

‎03-12-2024 07:23 PM

Hi! 

I moved home to my country last summer, didn't use my card after. They deactivated my card because of this, should have happened 6 (+3?) Month after I moved home. How do I find out the exact day when they turned it off? I called them but it is late, nobody answered my calls. Thanks in advance

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎03-12-2024 07:34 PM

Hi @Captainfecc1 

Assuming your SIM was PAYG then read EE hibernation policy here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎04-12-2024 05:10 PM

Only you will know. It'll be 270 days after you last used it for a chargeable activity.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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