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Top up paid for the wrong number

SJMP
Visitor

‎03-12-2024 10:16 AM

I wanted to top up my son’s phone by £15 but I accidentally clicked on my number which is an unlimited subscription requiring no top up. The payment went through but no email about the top up as my phone cannot be topped up. Am I going to be refunded or can I transfer the top up to my son’s phone number ? Thank you.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-12-2024 04:43 PM

@SJMP :  PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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