Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Not able to use my pack

I have brought a pack but it’s saying not able to use it despite topping up and paying for it?

Resolved! Trying to buy Data for payg

tried add-on 1Gb to 150. it tells me that the plan (3Gb) is not available. Cannot buy data via 150? Got 341 error. Crazy stuff going on.

Making calls

Hi - I have a balance of £12.16 but am unable to make calls.The message I get is 'You don't have enough credit'!Any suggestions?

SiM inactive?

Hi there,I paid for a top off to get one of the data packages for my SIM. It won’t work and it keeps showing an error.1. What’s the issue?2. If it’s inactive and I am unable to use this SIM / phone number, how do I request a refund?Many thanks!

Resolved! top up

why is it so bloody difficult to just top up my phone?

Sticking with PAYG but a modern tariff

Hi, Mum's in hospital so is now using her EE PAYG brickphone which was only for emergencies before. It's PAYG and checking the balance before and after a call of known length, by texting BALANCE to 150, shows it's paying £1/minute. I've found https:...

unable to buy add-on

HiI'm no longer able to buy any add-ons. If I try to follow the link to myee, it times out, calling 150 didn't come up with any options that worked and texting 150 to buy an add-on gets the reply - sorry, there has been a problem and we cannot add t...

Top up not working

So, it's been a while since I used or topped up my phone and I noticed today I no can no longer receive texts or calls on it. Last time this happened I was able to simply top up on the website and get it working again.I just tried that, the money wen...

Brak możliwości doładowania

Mam problem z wykupieniem nowego pakietu przez stronę internetową, nawet nie mogę doładować konta bo wyskakuje błąd...

Additional payer authentication required to complete your payment.

I am getting a blank white space underneath the ‘Additional payer authentication required to complete your payment.’ when I try to top up. It’s been like it for days can anyone help, thanks.