Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Credit, i topped up ladt Saturday, im still getting texts to top up, and I cant

I need to register my number

Resolved! Payment method

Hello. I've been trying to use my mobile credit to purchase apps on Google Play, but to no avail, as it keeps saying it's not supported by client.

Resolved! New SIM top up receipt question

Hi,I am a visitor in UK and recently bought a SIM from EE. I just loaded it successfully with 20 pounds but I need to get a receipt of the transaction. I can’t see the receipt in my account and I have not received any email about it. Can support help...

Top up

It didn't top up my account because my card expired, I topped up now and my package is gone, why

About 25 gb at 15£pack

I have tried to take 25gb internet at £15 but after pressing confirm It's not adding into my account balance.N.B :I'm totally new and did not use ee sim card before.

Topup / credit card problem-"needs additional confirmation"

Gave details of updated credit card, but got "additional confirmation needed" but no way of giving it , just a sad face on a grey ground.

Topup is not working

When I’m trying to top up my balance for more than 10 pounds the bank verification if required, and the page said: “Additional payer authentication required to complete your payment.” But nothing happening, this functionality is completely not workin...

Resolved! Cancel recurring payment

If I remove the credit card that use for monthly recurring payment, will my current pack be cancelled?