Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up issues

I paid for a £15 pack today but nothing went through and my money has been taken by EE. I texted AL a minute ago and still no credit has been put on.

Can’t send a text even though I’ve topped up £15 no info of any pack allowance

Spent £15 on a new sim have no credit or info on pack allowance and can’t send a text?

Resolved! I bought a £30 pack and I can't use it because I already have one, how can I sto

Pre-paid £10 PAYG card not topped up

I recently received my £10 PAYG SIM. I swapped my old number from my previous network provider, but I'm still waiting for the £10 top-up to be added to my credit. The money has left my bank account. The leaflet in the post said it should take up to 2...

Resolved! How do I shut an account down when someone passes away?

I just wanted to know how to delete an account when someone passes away on the EE Site.

Resolved! Meaning of chargeable activity (hibernation)

Hey guys,I have a question regarding the exact meaning of chargeable activity. In https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls blog bost, written that What is a chargeable activity?voic...

Prevent Mobile Number Cancellation

To whom it may concern,I pay £5 a month to keep my phone going, but I keep receiving messages that if I don't use my phone to make a chargeable call it will be cancelled - do I really need to make a bogus call to prevent this from happening - isn't t...

Error when trying to top up

I've been trying to top up for the last few days but I'm getting this error: Sorry, we cannot proceed entered invalid data. I double check the data and I'm sure they are correct. Tried on a different browser, tried fast top up and tried with a differ...

Change from pack £15 to lower

Hi all,I bought my EE card 2 years ago with £15 pack. I have been using this pack since then. Today I was trying to change it to £10 but it didn’t work. First, i was trying to change it from MyEE app but it showed error message. Then, I was trying to...

Order receipt

Hi, I topped up my SIM card today and was wondering how I find/receive the VAT receipt for this?Thanks,Sarah