Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Roaming in France

Hi. I have free roaming on my contract and it’s not working. I am in france and I need to use my phone. Any help?

Problem with automatic renewal

Hi! I have enough credit but automatic renewal didn’t work. What can I do? Thank you

mobile phone unusable

When i try to text or call, i get a message that i have not got enough credit (paygo) yet i have over £20 in my account!Trying to get in touch with ee is hopeless, gonna go somewhere else I think!.

I can't send message to 150

My ee sim card has an issue with sending messages, because it had not top up for a while so now i cant send 16 pin digits number to 150 ,What is solve?

Resolved! Pay as you go mobile WiFi Router when abroad does a person need to access data r

Mobile WiFi router pre paid Data , whilst in Europe does the device need to access Roaming

Resolved! My EE simcard is inactive

I have not topped up my simcard for 6 month - no activity - today I topped up 5$ - but my sim is still not active - and I can not call EE or Send Text - help me reactive that again . With love Thanks . [Mod edit: personal information removed]

PAYG SIM not working

Hi I've got a PAYG SIM what I haven't used before but it says it hasn't expired yet on the card it came with. I tried using on my phone but nothing happens. I can't text 150 or ring anyone. Any ideas please? Thanks

Paid for PAYG Sim - No credit added

Hi - paid £10 for a PAYG sim but no credit added when I activated it. Had to pay another £10 to activate. Will I get the original £10 added as credit? I ve seen nothing. Plan 3 weeks old. Thank you.

Number recovery

Hi I recently moved to Japan for the year to study abroad and wanted to stop paying for my EE contract however i did not intend to lose my entire account and phone number, almost everything is connected to that number and i really cannot afford to lo...

EE - packs

Hello,I tried to buy a new pack10, but it's not working. I dont really often tup up or change anything in my UK number but I struggle to do it. Can you please support? I can provide my phone number.