Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

intermittent 150 problems

Does anyone know what's happening to EE 150? its patchy at best! Sometimes you can get through, other times it doesn't even connect, or you just get cut off prior to the call being answered? Have tried all the EE fixes, no change, checked coverage, ...

Resolved! How do i enter a new payment card

Old payment card has expired and I want to add a new one

Re: Not receiving all calls

That dont work now, tells you that you dont have enough credit even when its been topped up...

£35 credit but not able to make a call

Helloi have £35.06 credit but can’t make a call - it says I need to make a top upwhat is the problem?

Too up refund

I topped up £9 yesterday, but I completely forgot that my subscription plan was £10, so I tried to top up another £1 and found out that the minimum top-up amount is £5. I would like to ask if I can request a refund first and then top up to £10, as I ...

Resolved! Has my SIM been hibernated?

Hi,Switched from monthly to PAYG in October due to lack of usage. Topped up then with a fiver and since I barely use my phone for calling or texting over the network it lasted me a while - but it was still being used up as I had 25p on the 30th Marc...

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38". Why is this?Secondly, I'm making regular top ups ...

Resolved! New PAYG SIM activated but can't make calls. Money taken by EE but no credit.

Is this normal?

No chargeable activity for 179 days but SIM working

Hi From my PAYG SIM, I had no chargeable activity for 179 days but my SIM is working.I've topped up now.Do I need to contact CS to prevent hibernation?Thank you!

Resolved! Have to make chargeable call/text or will lose number and any credit available

I have just received a text reminding me of the above. I thought it was 179 days in which this takes effect or has this changed? I last made a chargeable call on the 26th March which is 49 days ago so I wondered why I should receive this text so ea...