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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1647 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2349 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27192 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14390 Views
  • 0 replies
  • 6 Helpful

The cost of the subscription pack is not credited

I got my new £10 subscription pack sim (pay as you go) on 6th August. as per the EE webchat and the instruction in the SIM cover, the cost of the subscription pack will come out of your credit as soon as you use. but Why the cost of the subscription ...

Where is my £10 top up?

I bought EE PAYG Top Up Leaflet 10 with paying £10 via online. The SIM has been delivered 31 Jul, and the deliverable notes that “Your £10 top up will be added to your account within two days.” But the balance of the SIM is still Zero. How can I get ...

Aoki441 by • Investigator
  • 684 Views
  • 6 replies
  • 2 Helpful

Resolved! PAYG

I bought a PAYG SIM from ee shop in Tottenham Court Road and now when I topup with £20 the credit for calls runs out almost immediately. How can I get out of this ripoff process and still have the same number.

geo56 by • Investigator
  • 604 Views
  • 6 replies
  • 2 Helpful

Pay as you go sim package not the same as what I payed for

I am new in EE, I bought a pay as you go sim with 20gb data sim plan package but when I used it and linked it to my EE account it is showing that my package is 8gb, 500min call, unli text. And showing in my sim i dont have credit balance and i have 0...

K_10 by • Investigator
  • 595 Views
  • 7 replies
  • 2 Helpful

Refund Request and Complaint

I am writing to request a refund for a USIM plan I purchased on 22.6.2024. I bought this plan at one of your stores for data usage during my one-month stay in Europe. As instructed, I topped up my account to activate the plan. However, I did not rece...

JIYOUN by • Visitor
  • 2322 Views
  • 2 replies
  • 0 Helpful

Additional authentication required Is Blank

I’m trying to set up a payment method for my data plan but the Additional authentication tab is blank underneath so I can’t confirm my payment, please help! I’ve tried everything, including clearing the Cache and data of my web browser, plus other we...

Sim hibernation

I have a pay as you go SIM that was used for data only with an EE Osprey Mini but has not been used in a few years I recently looked into starting to use it again so went online to top it up already had £15.00 credit, but I added another £15.00, so I...

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