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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 996 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1390 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25548 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13691 Views
  • 0 replies
  • 6 Helpful

Delay my top up

My choosen card is under the balance now can I delay the payment to be every 22th each month instead of 16th of each month?

Lyan by • Visitor
  • 343 Views
  • 2 replies
  • 1 Helpful

EE calls fail

Have been unable to make calls or receive calls on my EE network - keeps cutting off - just an iPhone 7 and pay as you go. Why?

SIM card trouble

My SIM card is in I see the bars and I added credits to my account. I am still unable to make or receive calls and on my account it’s telling me I have 0 data available and no calls or texts available. What do I do? I’ve tried adding my sim to an acc...

Data Add On

I cant seem to purchase an add on and get a message saying 'sorry, we were unable to complete your request right now. Please try again later'. Can anyone suggest how I can purchase? 

Oxenford by • Investigator
  • 369 Views
  • 5 replies
  • 0 Helpful

Data add on facility appears to have been disabled

I have a phone on contract and have no problems with that. I also have an EE sim that my son uses and that is Pay as You Go. I have topped money up but the facility to buy a DATA ADD ON appears to have been disabled. He sometines needs extra data a w...

SuzyNW by • Contributor
  • 424 Views
  • 3 replies
  • 2 Helpful

Resolved! PAYG Receipt

Hi I have topped up my payg broadband online and need a receipt for the top up (doesnt need to be vat) how do i get this, i cant seem to find anything that tells me.thanks

bensarge by • Visitor
  • 1805 Views
  • 10 replies
  • 11 Helpful

Pack10

I have balance of 10pounds and send pack10 at 150, then text yes, but until now i cannot register the pack10, i try so many times,Anyone can help me please, thanks

feinicks by • Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful
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