Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22641 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12738 Views
  • 0 replies
  • 6 Helpful

PAYG 3G - 4G SIM issues

I have had a 3G PAYG SIM for the last 20 years that I only use when I'm in the UK, as my Jersey mobile charges for roaming.   EE stopped supporting 3g, so I called to request a new 4G SIM, however as the new SIM card had to be posted to my home addre...

Switch to EE

Hello. I am trying to switch from O2 to EE. After providing PAC, I added my old phone number. But I could not move on because a message in red popped up 'Please make sure you enter the right phone number'. I have checked carefully but it didn't work ...

Chautu by Explorer
  • 616 Views
  • 3 replies
  • 2 Helpful

PAYG not working abroad (in Canada)

I recently moved to Canada (will be here for 2 years). I had a monthly rolling contract in the UK and I swapped it for a PAYG sim and transferred my number over so I could keep it (I transferred my number over once I arrived in Canada). So I haven’t ...

Linazzzzz by Investigator
  • 511 Views
  • 9 replies
  • 0 Helpful

Resolved! Keep number active after abroad for long term

I will be leaving the UK for four months. I want to know how long my phone number will be retained if I cancel my subscription package. Alternatively, what steps do I need to take to ensure that my number is not deactivated after four months?

kk97 by Explorer
  • 1024 Views
  • 3 replies
  • 2 Helpful

On Payg £15 and it has not renewed.

I've been on £15 a month payg for a couple of years now and it has worked without issue. This month though I topped up a day before I needed to and got a message saying I have £15 credit but on the day it was supposed to renew (21st May 2024) it hasn...

jaswri by Explorer
  • 376 Views
  • 3 replies
  • 2 Helpful