Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Abroad on pay as you go

I'm in tenerife with with no Internet or credit I have WiFi in the apartment but I am finding it very hard to access pay as you go roaming add ons, the WiFi or ee might be to blame it keeps saying try again later Something so simple can effect a hol...

Resolved! Data add on

I'm having trouble I can't find where to top up my data on my PAYG SIM I have plenty of money on the phone I just want to add data but internet searches are very confusing any help or a direct link would be great

Resolved! Refund please

My card was charged £10 when I had already done a top up and I'd like that to be refunded to my card

Resolved! suddenly account closed

my account is closed, i still got 15 pounds credit in the card. need help! can not make the phone call or text.

How do I add social media monthly charge to my bill if on pay as you go? In othe

How do I add social media monthly charge to my bill if on pay as you go? In other words how do I add non EE subscription

Credit, i topped up ladt Saturday, im still getting texts to top up, and I cant

I need to register my number

Resolved! Payment method

Hello. I've been trying to use my mobile credit to purchase apps on Google Play, but to no avail, as it keeps saying it's not supported by client.

Resolved! New SIM top up receipt question

Hi,I am a visitor in UK and recently bought a SIM from EE. I just loaded it successfully with 20 pounds but I need to get a receipt of the transaction. I can’t see the receipt in my account and I have not received any email about it. Can support help...

Top up

It didn't top up my account because my card expired, I topped up now and my package is gone, why