Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Error when trying to top up

I've been trying to top up for the last few days but I'm getting this error: Sorry, we cannot proceed entered invalid data. I double check the data and I'm sure they are correct. Tried on a different browser, tried fast top up and tried with a differ...

Change from pack £15 to lower

Hi all,I bought my EE card 2 years ago with £15 pack. I have been using this pack since then. Today I was trying to change it to £10 but it didn’t work. First, i was trying to change it from MyEE app but it showed error message. Then, I was trying to...

Order receipt

Hi, I topped up my SIM card today and was wondering how I find/receive the VAT receipt for this?Thanks,Sarah

failed to renew my pack

my pack was automatically renewed every month. However, today is the renewal day but it didn’t proceed. I have checked my debit card associated with my number which had nothing wrong. I also have enough credits on my EE account. However, none of them...

Resolved! 4GEE mini WiFi in Europe

I have a 4GEE Mini WiFi which is a PAYG with monthly subscription packs. will this operate ok in Europe without any add ons?

Can’t buy subscription

Hiya, I went into an EE store yesterday to get a top up and to load on a £20 pack. When the man helping me texted ‘PACK20’ to 150 and then ‘YES’ it came back with: I'm sorry, we are experiencing some problems and can't add your pack right now, please...

can't buy adds-on roaming data

I'm trying to purchase a European roaming package, but the page keeps showing an error and I can't purchase it.

Resolved! Remove credit card

How can I remove my card details from my EE pay as you go account.

Resolved! How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

In my ee account with large amount credit in account I can't find any way to purchase an ee Subscription Pack, Button in account that states Buy packs and Add On's only leads to information page about packs, also another button called Choose your Pa...

Resolved! data sim

i have a sim only deal for a router and have put £10 credit on it , but my account shows zero data , mins and texts available . can someone help