Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Roam Like home

How to activated Roam Like Home EU for 7 days??

Resolved! Top up error

Hi,I cannot top up my pay as you go number as when I type my number on the page 'Make a payment', it says 'some errors have occurred'. I have not used the number for a while as I live abroad. I am worried perhaps the number is not working any longer....

Resolved! Re: subsription packs change and effect

Please how can change my subscription pack 15 to 10

Hey

I need a promo code

Pack on pay as you go

Hi, can someone please help me with my Pack. I have pay as you go sim and I always had a pack but this time I am tried to renew my pack but is not working. can you please check what is happening because I really need to use my phone asap. Thank you

Can't buy a mobile pack from US before travel

I've been in the US for a while now (It's probably nearly 10 months) and while I was able to go online and add a £20 top-up to my EE phone number on the account, when I've tried to add a monthly pack I get an error message saying they're trying to re...

incorrectly threatening to disconnect my number

Hi, ee are incorrectly threatening to disconnect my number due to a lack of chargeable activity. I last used the number to make phone calls in April.Also cancelling the £41.50 in credit I have.How do I stop this happening?

If I have £15 credit on mobile broadband…how do I move that to data…?

Addon purchase error

Hi there, I have purchased many add ons, but today, every time I try to buy an add on, a purchase error message comes up. It says they are working to fix it. This is for my ee mobile WiFi box so I can’t just ring to top up as it is not for my phone. ...

Resolved! Unable to call the UK from Vietnam.

Hi there,I live and work in Vietnam and recently spent 3 months in UK for a family bereavement. I used PAYG EE sim for 3 monthly packages. Before returning to Vietnam I called into an EE store to ask the best way to keep my number active whilst I am ...