Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I BOUGHT A 15 CHIP AND I CAN'T USE IT

Hello everyone, good morning!! I bought a chip through the ee website and paid 15 pounds, so it already came with credit. However, when I send AL or BALANCE to 150, it shows a balance of 0 pounds and this has been going on for about a month. I'm tryi...

Disappearing Mobile Data PAYG

I have been advised I have used 80% of my mobile data which surprised me but when I checked, my account showed I only have a total of 210mb when in fact I have 910mbs. Where has my data gone - really annoying

Resolved! Subscription not added

Hi, I bought the £10 subscription online along with a new pay as you go sim last week, on Sunday I inserted the sim into the phone but the subscription has not yet been activated. If I call 150 it says the subscription is still waiting.What should I ...

Buy data pack

Hello, I try to buy data pack. I top-up my account and have sufficient credit. I text to 150, ALLPACK, then I decided to buy PACK15, it ask me to reply YES for confirmation. I did it but nothing will happened. What is the problem. Also I had a welcom...

EU roaming data add ons

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to...

Pay as you go Subscription Pack

I have £35 credit on my EE Pay as you go account. I want to buy a subscription pack using the credit to use the phone abroad, but it will not allow me to purchase it.

Resolved! PAYG & MMS issues

I am on payg, I have plenty of credit, I have a Samsung A54 but for whatever reason I simply cannot send images via sms from the UK to Canada. I have no problem sending sms to Canadian numbers but even reduced size pictures end in failure with the me...

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

bill

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

I BOUGHT A 15 CHIP AND I CAN'T USE IT

Disappearing Mobile Data PAYG

Resolved! Subscription not added

Buy data pack

EU roaming data add ons

Pay as you go Subscription Pack

Resolved! PAYG & MMS issues

opening family account

Hi how i can top up sim

Resolved! Are calls to landlines free with my minutes when I buy a pack?

My SIM card had been inactive for a long time due to not being topped up. I have

EE prepaid sim topup or buy another?

how can i cancel my order

Switching from contract to Pay as You Go

Payment