Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Additional payer authentication required to complete your payment.

I am getting a blank white space underneath the ‘Additional payer authentication required to complete your payment.’ when I try to top up. It’s been like it for days can anyone help, thanks.

New pay as you go SIM card activation

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded th...

Infor about subscription pack

Hi, I am currently on a 10£ pack which expires on 8th June and I just topped up with 15£. AI just want to know if my data from 10£ pack is used before 8th June. Would it automatically be updated to the next pack?

Leaving EE

I recently phoned up EE and cancelled my contract to a pay as you go sim. I expected to be charged the month that I had already started before I cancelled (which I was) and that's fine fair enough. However ive logged into the myEE to check if that wo...

Top UP Help

Hi, I am abroad and don't have credit to send sms to 150, could someone help me top up ? I have a voucher. Thank you

Resolved! EE text threatening disconnection for non-use

Just received a text message to inform me that as I haven't made a chargeable call / text within the last 6 months, EE are going to cancel my remaining credit and disconnect me within 3 months. I'm in my account portal online right now and can see th...

Resolved! Roam Like home

How to activated Roam Like Home EU for 7 days??

Resolved! Top up error

Hi,I cannot top up my pay as you go number as when I type my number on the page 'Make a payment', it says 'some errors have occurred'. I have not used the number for a while as I live abroad. I am worried perhaps the number is not working any longer....

Resolved! Re: subsription packs change and effect

Please how can change my subscription pack 15 to 10

Hey

I need a promo code