Cant call

[-i]

I recieve text but cant send text or call, i topped up

[Michael_D]

Hi @-i 

Welcome to the community.

Have you been able to use your SIM in the past or is it a new SIM?

If you have, when was the last time it was used?

Michael

[-i]

Hi

I used it a few months ago

Thanks

[Michael_D]

Thanks @-i 

Do you know roughly when it was last used? Was it more than 6 months ago?

Can you text AL to 150 and let me know what message you get back?

Michael

[-i]

I used it around August 

It says couldn't send message

[Michael_D]

When it was used around August, was there any chargeable activity, such as making a call or sending a text? @-i 

Michael

[-i]

I think I texted 150

[Michael_D]

A text to 150 wouldn't be enough to keep a SIM out of hibernation, as it is a free text. There must be chargeable activity at least once in a 179 day period to keep the SIM active.

If there hasn't been anything in that period, it may well be suspended.

The best option is to give our guides a call from another phone, and they can check the account to see if it is suspended, and see if it can be activated again.

Michael

[-i]

I can still receive texts now

[-i]

How can I contact your guides while roaming outside EU