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Cant call

-i
Investigator
Investigator

‎15-11-2024 08:48 AM

I recieve text but cant send text or call, i topped up

0 Helpful
11 REPLIES 11
bristolian
EE Community Star
EE Community Star
In response to -i

‎15-11-2024 03:13 PM

@-i wrote:

How can I contact your guides while roaming outside EU

You can contact +44 7953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype

XRaySpeX
EE Community Star
EE Community Star
In response to -i

‎15-11-2024 05:08 PM

Other than hibernation there might be another reason if you're outside UK.

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP