Hiya!
The other day I ordered myself a new EE PAYG SIM Card. I bought the £10 subscription pack, with 20GB data, 500 minutes and unlimited texts. It arrived earlier today but I'm having trouble setting it up.
Firstly, I applied for a PAC code to transfer my number from my Three sim to EE. I gave my PAC code to EE when I bought the sim, expecting the number to transfer over shortly after the sim was activated.
This brings me to my next issue. EE sent me a text saying 'Hi from EE. Thanks for buying a £10 pack. You'll get 500 minutes, unlimited texts, and 8GB of data. Your allowance starts as soon as you make a call or text'. Upon doing so, my texts fail to send, and my calls fail too, and I'm asked to top up. Additionally, I tried texting PACK10 to 150, where I got the reply, 'Thanks. Unfortunately you need £10 credit to get this pack. Please top up and try again.'
So I have a couple of questions. Firstly, why would I need to top up? I thought the sim would come preloaded with the £10 I spent to buy it. Secondly, why is my pack only giving me 8GB of data, when I bought it, it was previously 8 but had gone up to 20GB. And thirdly, why is my old number not transfered over? To my understanding, I can't transfer my number until the sim is activated, and I can't activate the sim as my pack that I bought with the sim isn't active. I also tried transfering numbers at this link: https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/keeping-your-number and got back an error with my new EE number saying, 'Please make sure you enter the right phone number. It must be a UK phone number and start with 07'.
This has been a massive headache so if anyone has any advice on how to activate my £10 Subscription Pack, and transfer my number from my old sim over, that would be greatly appreciated.
Thank you
