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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2072 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3301 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 29256 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14891 Views
  • 0 replies
  • 6 Helpful

£10 sim

Changed to ee £10 sim unlimited everything,  been on my account to check my plan and it says £30 a month, whys that, is there a mistake.

Not received SMS

I have a problem with the EE network. After arriving in Poland, I'm not receiving SMS messages from Polish numbers. When I send an SMS from my EE SIM card to a Polish number, it also doesn't go through. However, when I send an SMS to the UK, it works...

Top up packs

Hi I topped up £15 I wanted to do a £15 pack my last top up was £10 so the £10 pack has automatically been added to me phone which I didn’t want how do I cancel it and add on the £15 instead  

Package renewal

Hi,I am new user of EE and last month just buy sim alongwith 10£ pay as you go package for the month. It is expired today but i had already topped up 10£ through debit card in account so that it may renewed automatically. But it is not renewed till n...

Resolved! Karta sim ee

Hej wszystkim kupiłem kartę SIM ee w Polsce Mam zasięg sieci mi się sieć ee ale nie mogę połączyć się z internetem ani dzwonić 

Resolved! How to reactivate number

How to reactivate this number    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]    

Ahima29 by • Visitor
  • 534 Views
  • 1 replies
  • 2 Helpful

Two phones

I have two phones, but when I log in to MYEE it shows only the first one. There seems no way to bring up a list of my phones, or to register the second one if necessary. The concept seems not to have occurred to EE and there seems no way to even ask ...

i can't make a call

I topped up 15 pounds yesterday but I still cannot make a call today. The current credit is 0.

Alvin8 by • Visitor
  • 436 Views
  • 2 replies
  • 0 Helpful

Pay as you go

Hello I am currently subscribed to 15, per month on pay as you go but I would like to change it this month to 10 per month please can you advise how to do it. Thx on advance x

£1 a week PAYG deal gone?

Ive been on the same PAYG deal for over 5 years at least and seem to now be having issues. It was the £1 a week with boosts every 12 top-ups I think. I recently got a text from 150 saying "Today is the last day that your £1 Talk Pack will automatical...

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