Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I can't change the subscription pack from my online account for a payg sim.

I use the phone for about 2 weeks at a time approximatly every other month. A payg sim is a perfect solution. I do not want a recurring subscription or a contract.I usually want either a £20 or a £30 pack added. But sometimes maybe £15 or even £35.U...

My network won't work

Hi, i am away in Cyprus and haven't used my sim card in awhile, it is topped up however i cannot call( not even 150) or text and i am not receiving any SMS either. How can i fix this, i cannot call them as it won't let me. Thanks

Resolved! How to buy a day of data?

I've recently got this SIM, was previously Orange Dolphin. I will be traveling alone for one day next week and need data for that day. But I'm unable to find where to buy a day of data on this network. I don't see it on the data add-ons which I thoug...

The payment was not successful but transaction done twice.

I made a top up by EE Apps but told the payment was not successful. Please try again.I tried twice to go my top up.My card centre alert me EE.CO.UK made twice online transaction using my card,I went to EE shop trying to solve the question why online ...

Pay as you go sim

Hello, so i have received my new sim today, and the signal has been very low… no service most of the time. The most I’ve had is 1 bar, i also read in the leaflet i have received that it will take 2 days for my calls, data and texts to work… why is th...

Resolved! Subscribe daughtets phone

I have a monthly contract. Have bought daughters phone and put an EE pay as she goes in card? How to top up

Resolved! EU data roaming

Hi I am going to Greece for 5 days and it will be cheaper if I get the 7 days access to eu roaming rather than paying each day. What would happen if I buy the 7 days access but only need it for 5 days?

Multiple accounts

I amjust switching my children over from another network. I have one account active with a subscription,no matter what I do I can’t get the online app to accept puk code to keep original number. now I’ve added a second sim only, all showing and have ...

subscription pack change

Afternoon,I am trying to contact EE about this, but can't speak to a human. I got a "pay as you go" subscription pack for my son. The nearest EE shop is 30 mins away so I went into a local independent phone shop and got a subscription pack. I wanted ...

Moving my childs PAYG number to a SIMO on my account?

Hi,My child has a PAYG number, registered under her name, that I would like to move to my account change to a SIMO.Is there a way to do this or would I need to port it out to another provider and then port back in after the SIMO is set up?Thanks