The EE Community

Roaming not working

HiI'm currently in NZ and before I left the UK I texted 'roaming pass' to 150 and received a confirmation text saying I'll now be charged extra. But I am not able to call, text or use my mobile data here in NZ. I've checked that roaming has been turn...

Help please Wi-Fi smart hub pro

I have PS5 Pro and no matter what I do my ping to the router is low , really low , says 5ms after “optimising ping” via EE App in the “enhance wifi” option. However when I’m playing Fortnite and I have geo filtering on just to use the same servers in...

Cant pay my bill until you reconnect services

EE broadband will not link in the app

I have just been moved from BT broadband to EE, I already have an EE mobile account but I cannot link my account in the app, had several conversations with EE CS and the tech team but still not resolved, are there any known issues with the app and li...

Linking Mobile & Broadband accounts

I've been trying to link my mobile & broadband accounts as I'm overdue for a upgrade on my mobile contract (in fact, all 3 of us that I manage on my account are overdue an upgrade) but every time I try and do it on the website it comes back with sayi...

App and website crashes

I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...

Nothing on this website works!