Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG SIM not working

Hi I've got a PAYG SIM what I haven't used before but it says it hasn't expired yet on the card it came with. I tried using on my phone but nothing happens. I can't text 150 or ring anyone. Any ideas please? Thanks

Paid for PAYG Sim - No credit added

Hi - paid £10 for a PAYG sim but no credit added when I activated it. Had to pay another £10 to activate. Will I get the original £10 added as credit? I ve seen nothing. Plan 3 weeks old. Thank you.

Number recovery

Hi I recently moved to Japan for the year to study abroad and wanted to stop paying for my EE contract however i did not intend to lose my entire account and phone number, almost everything is connected to that number and i really cannot afford to lo...

EE - packs

Hello,I tried to buy a new pack10, but it's not working. I dont really often tup up or change anything in my UK number but I struggle to do it. Can you please support? I can provide my phone number.

Resolved! £5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available? I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

Payment issue

Hi, I recently topped up my credit to pay for my monthly pay as you go "pack", like I always do. Usually it goes through without issue, and I can use my phone. But this time it says I have credit, but it hasn't gone through for some reason. Not sure ...

PAYG SIM inactive, reactivated, previous balance disappeared

TL;DR - my PAYG SIM deactivated due to limited usage, I'm abroad, but travel back to the UK annual and try to keep this SIM live. I called to reactivate, but my previous balance, which was substantial has disappeared (it says 'closing adjustment' and...

i have credit but my pack as not renewed tells me i need 2 top up

Resolved! I can´t pay with my credir card

I bought a sim card and now the web site doesn´t allow me to pay with my credir card because it´s from Chile.

I can't buy internet data

I put credit, but the "plan" was not automatically renewed so I have x amount of internet to use, the amount of credit is available on my phone line but I simply cannot renew the plan using the credit, when I request it Using the credit to purchase t...