Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Add Data

I'm trying to add mobile data to last for a day as my PAYG pack renews in a couple of days and I have just 56mb left.Text ADD DATA to 150 (in UK)Then text 500MB WEEK.Then I get some message about 3G being phased out in November 2023.I've tried adding...

Top up not received

Top up £10 to my PAYG team but when I checked my balance through AL to 150, balance is 0. I received a confirmation email for my payment and my bank has been debited. Please help.

Hi thinking of moving to Ee

Hi all I’ve got a SIM card 10 months ago used it for a month but didn’t use after that I’m thinking of moving to EE with my giffgaff but wondered with the pac code from giffgaff how do I do the swap over please. And what is EE like do you get the off...

Travelling with my payg to Spain help

I travel to Spain at the end of the month I have subscription pack what do I do before I go and when I get there everytime I try to get the info on the site it says it can't be reached or error same on my app

Why is so hard to buy a data add on ?

I've bought credit but can't use this to buy an add on , why is this so difficult / impossible ? It's almost fraud on the part of EE ! Le

Data top up packs not working

Is there issues with any1 else trying to top up?!!

Resolved! Reactivate my number

Now that I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. 150 customer service can't be called, but the account still has a balance and can be top up. The last time I received a text message was i...

Resolved! Transfer credit to data and call allowance

I run out of data, call time etc but have £14 credit added recently but cannot find a way of transferring this so that I get some data, texts or call time.

Resolved! Does any active plan usable in Eu countries

I’m pay as you go user, I’m travelling netherlands, is my active plan usable there?

Resolved! Re: PAYG eSIM Transfer from iPhone to iPhone

I have the same issue. Frequently in the uk and have an eSIM that was in a iPhone 14 so disappointing that can port over. Won’t even provide a fresh QR code. two devices, one that has to be returned. Small credit on both sims.