Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 3243 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 7028 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 16570 Views
  • 0 replies
  • 6 Helpful

Resolved! Deactivated pay as you go sim

Pay as you go sim was deactivated. I was advised to make a top up to reactivate the sim. I've made a top up but Im still unable to make calls, send text or use data. 

Tindo by Visitor
  • 641 Views
  • 2 replies
  • 2 Helpful

Call cut off

Did the same thing to me, used up all my call spend cap and didn’t help one bit, the guy was clueless on the phone and I now have no way of contacting them to sort my original issue out along with this additional issue of bad customer service.

Data activate

Hello. I paid pack£15 this morning. But my data didn’t activate. I sent msg and called 150 but it didn’t solve my problem. What should i do?

subscription pack

can i use my credit on phone for my subscription pack this month as I have issues with bank for payment ?

omega63 by Visitor
  • 563 Views
  • 1 replies
  • 1 Helpful

How to get unlimited data os sim only customers

I am a sim only customer and I've come home to look after my ailing 88 year old mother..whom has no Internet installed ..I am a sim only customer..I brought my firestick with me..and a charming young man who arrived to install a personal alarm for my...

Lain3y22 by Visitor
  • 1386 Views
  • 2 replies
  • 3 Helpful

Stop automatic top up

Доброе утро у меня на счету ЕЕ лежит 35 фунтов каждый месяц с меня автоматически снимает деньги за пакет который я не пользуюсь а пакет у меня стоит 15 фунтов пожалуйста можете отключить автоматическую снятия и вернуть оставшиеся деньги на карту 2203

Tima2 by Visitor
  • 689 Views
  • 1 replies
  • 1 Helpful

Resolved! Get a refund on money sent to disactivated account

I've been out the UK for a while and when I returned I refilled my ee account only to realise it has been disactivated, I asked the ee shop at the airport how to get my money back, they said its not possible, which cant be, I will be grateful if anyo...

7ubeir by Visitor
  • 621 Views
  • 2 replies
  • 4 Helpful

Resolved! I didn't use my pay as go minutes but where are they ?

There is no way I used up all my minutes, texts and data. It's play as you go with a rolling to up. I want to cancel my rolling top up. I don't have the money. I should have minutes and texts left ? I can see no way to see this information. It just s...

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Jdom84 by Investigator
  • 1097 Views
  • 3 replies
  • 1 Helpful