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Subscription pack not activating

Alia_
Investigator
Investigator

‎06-11-2024 03:28 AM

 

 

Hello,I’m experiencing an issue while trying to purchase a £10 subscription pack using my account’s £10 credit balance. Despite having sufficient funds, the purchase isn’t going through. Could you please check if there are any restrictions or issues on my account?

0 Helpful
4 REPLIES 4
Alia_
Investigator
Investigator

‎06-11-2024 03:35 AM

 

Just to clarify, I am referring to my top-up credit balance (not my bank account) when trying to purchase the £10 subscription pack. I have £10 in my top-up credit, but the transaction isn’t completing. Please check if there are any issues with my top-up balance. Thank you

0 Helpful
Alia_
Investigator
Investigator
In response to Alia_

‎06-11-2024 03:46 AM

IMG_1283.png

This is what happens 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎06-11-2024 04:28 AM

This user discussion forum can have no access to your specific account and so can't check anything about it. Only you and CS can.

What does texting AL to 150 respond? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Leanne_T
EE Community Support Team
In response to Alia_

‎06-11-2024 10:20 AM

Hi there @Alia_ 

Thanks for coming to the community. 

Has your previous pack now ended? 

What reply do you get if you text AL to 150? 

Speak soon. 

Leanne.