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Remove content lock

Susienicholls77
Visitor

How can I get the content lock removed from my phone without a credit card or debit card as I have not been able to get a bank account in my name and I don't have any other id to be able to take into a branch or ee shop so I don't know how I'm going to get this sorted out and I don't want to be paying for data when I'm not able to use it that you have got to be 18 years old or over as this is the majority of what I am wanting to use my data for 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Susienicholls77  If you go to a EE store and ask they will probably remove content lock for you especially if you look over 18.  Yes you should show photo ID but they just might not ask for it if you look over 18.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Kimarnie
Explorer

hi can you guys unlock my adult content 

Michael_D
EE Community Support Team

Hi @Kimarnie 

Thanks for coming to the community.

We don't have any account access here to be able to remove the content lock, but you can see how to request this on our How do I turn on parental controls on mobile plans page.

Michael