If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, my free boost data is ~3GB accumulated over the last few years. Wondering why it now appears as pending and can not be used as before. My subscription pack data finished but I cannot use the data from free boost anymore. KR
My SIM card has all of a sudden stopped working. Can't make calls, text or use any data.I can’t top up either…what should I do ?
so I bought a £10 SIM card from shop which I presume comes with a subscription pack pre loaded. I've created an account etc you can see from the screenshot that it's registered but I still can't make a call, sent a text or use any data. It's been 2 ...
Hi,I have to be away from the UK for about 8 months. I would like to know if my number will be retained if I continue to subscribe to packs. My friend told me that the number has to be connected to UK network every few months to keep the number activ...
HiI received a Text advising my PAYG cancellation was being processed and has completed, and to contact 150 if I didn't request this. I didn't request the cancellation and 150 were unable to help. Is there any reason why the message is advising to co...
Hi everyone,Can standard data add-ons be used in EU countries? I'm on PAYG with a monthly 'everything pack', but I'll only be needing data in Italy, so the 'roam-like-home' add-ons are excessive. Ideally I'd want to use a 2GB for 30 days add-on for £...
Hi, am currently i Italy, my PAYG roaming was not activated, so i am on wifi. I managed to topup account with 15GBP easily with no issues, but i cannot enable any packs neither from app nor from web. It makes me soo nervous as i just spent 15GBP ...
My wife and I live in Canada, but we use EE SIMs whenever we are in the UK. The last time we were in the country was in June and July. I knew that she would be back in the UK in September, so I topped her SIM up enough that it would still be working ...
Hello, Today i purchased a 20 pound EE top-up for my phone, but when i tried to use it it said it was possible to process the voucher? So i tried again incase it was an error. But then it said my voucher was suspended? I've seen other people on here ...
Got a PSYG sim and preloaded £20 for 50gb data using debit card. However EE wants to charge me £20 a month. How do I cancel this and how to I manage everything in one place. Extremely frustrating..
