Credit and reactivation number

[JANL2]

Hello, sorry broke and lost my phone for a while, I think at least 3 months, and I cant seem to see if my credit is still there and neither on the website can i see my details (though I did manage to log in)

how can i re activate my number? ( if it has been frozen) and re claim the credit i have/had.

Im pretty sure its at least 3 months since I used it. I want to keep my SIM active.

thanks

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.