Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Hi how i can top up sim

Hi how I can top up sim please

Resolved! Are calls to landlines free with my minutes when I buy a pack?

Hi, can someone please let me know if calls to landlines are free when I buy a pack that comes with free minutes? Is it only free to call mobiles? Much appreciated!

It won’t let me buy a pack - help!

HelloI just bought a 4G WiFi device which came with a SIM card. I topped it up £30 but every time I click to add a pack or subscription it goes to a page saying “select your option” but no options show! Help please

Next Subscription Pack not showing

Hi all. My sons £20 subscription pack expires at midnight tonight and as he's hardly made a dent in his data I've dropped to a £10 pack as he's got a substantial amount of data rollover. It's not showing as his next pack on the app or website but i...

How to cancel subscription pack which still didn't start?

Hi, I bought a new subscription pack for £15 and it will start on the 7th of July. I changed my mind so want to cancel it but no idea how? If I send to 150 STOP now, they will stop my old pack. So is it better to wait for 7th if July or there is oth...

Error payment.

Hello. I paid £20 to another number by mistake. What can I do now?

Top up by text

I'm on pay as you go and I can't even top up by text any more it just says not sent then when I do it by phone it sends me to a operative ee is going down hill fast

Resolved! Disconnection because of no chargeable call/text

About three weeks ago (Friday, 23 Aug), I received a text from -EE- which said I hadn't made a chargeable call/text from my mobile for six months.It's true because I'm based in Iran, and I can't make or receive any calls on my EE line. Even though I ...

Pay as you go issue

Hi, the exact same thing has just happened to me. I was told it would automatically change on my EE account. Did you ever find a way to resolve the problem, as I am struggling to find a solution. Thanks

15 pound top up

Hello I’ve have brought the 15pound top up taraffe but for the wrong number what can I do about this thank you