Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

phonecall

so I just bought a 50p pay as you go sim card and already top up on it, I can use data but I can’t do any phone call, no matter who I call it just sounds like “the system is busy” or smth. Could somebody help me?

Resolved! Calls from China

Have a new PAYG sim for 2 weeks and I am getting inundated with calls from Chinese Embassy (apparently) from different 07 mobile numbers. When I block them simply use another number, getting 5-10 a day. Have also used silence unknown callers but then...

Have credit but no data

Yesterday I got a message saying 30 Sep you need 20 pound for my 20 pound pack. So I decided to pay it straightaway and not wait 30 Sep. Now it shows I have 20 pound credit but I have no data. I have texted AL to 150. And it saysYour current balance ...

Work phone, need to activate for a day to change authentication

I left my job back in April 2024, so i had to hand the phone back, unfortunately there's a few personal services that require my old number for authentication, its been over a month with 1 of them, so i asked for the phone back from the company.They'...

Add ons

Where have the add ons gone, unable to access.

Resolved! Keeping My EE Number Abroad: Need Advice for Long-Term Use

Hello all,I bought an EE SIM card in London, where I stayed for one year. Since then, I had to move to another country, where I've been living for over a year now, and I plan to stay here for the foreseeable future.All my accounts are linked to this ...

I can't buy packs Just keep packs error.

I can't buy packs in app or web ,even text to 150 can't work.After I choose PACK150 and replied yes then it didn't answer anymore.I want to buy in app or web it just shows me packs error both on my phone and desktop .

Resolved! Roam like home

Help! I have a sim-only deal on my phone, I pay £10 a month but there is no contract or direct debit. It just activates when I top my phone up. Can any one tell me if I’m eligible for the roam like home package and if I’ll get the text when I arrive ...

Resolved! Cancelling 4G wifi

I am trying to cancel my pay as you go monthly 4G wifi, but EE are making it impossible to do so. I am unable ot register my account online as it doesn't recognise my account number, the shop I bought it from won't reply or help. I need help to cance...

Resolved! Bank card

Higood afternoon, How could I check if my number is linked to a bank card?best