Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New sim help!

I purchased a new sim with £20 subscription pack on Weds, this was when money was taken. This arrived yesterday and I set up a new account with EE but this said no credit no data. I tried topping the account up this morning so now it says I have £2...

Resolved! Account closed for no reason (had credit on it - PAYG)

Hello, I have just found out that my account has been closed. I was not informed. I had credit on my PAYG. The info on the account page, under Payment History, reads "Closing Adjustment" followed by the date and the amount.I believe that money is owe...

Topping up with voucher

New EE won’t let me top up using a voucher ?

Calls out of phone barred after topping up

Hi sorry about this but I have seen no fixes to the above.I just topped my phone up with a new PACK to start early , now I can't call out I can't even call 150 .I can get calls in ?????? How do I fix this or even get help ? My phone is always used so...

I have a pay as you go SIM on EE account but I've got a new phone and sim on con

account no

Im on payg using a wifi mini how or where can i find my account no pleaseso i can add this device to my ee

Re: Hi, just a reminder that you need to make a chargeable call/text or use data

Hi my 85 yr old mum has just had this txt about chargeable call/text. She’s now petrified she’s going to loose her mobile number.. it’s really bad form from EE has she uses her mobile a lot.Can I just be 100% clear, she tops the phone up one a month ...

Resolved! Able to reactivate an old pay as you go number/sim?

hi so i have an old pay as you go sim that i need to get reactivated because its linked to an account i need to get back into, but i need to receive a text with a code which is linked with this number.is there any way to get my old sim re activated?

Re: I can't call or text 150 from my phone anymore

I also have the same issue. Tried my sim in another phone, it worked but when I put it back it failed to hold the a 150 call and dropped after the first line of the automated message.I have tried a soft reset and there is no luck. Contemplating a fac...

Re: How do I activate subscription pack?

I have the same issue. How do I activate the pack?