We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
My £1 talk text pack didn’t renew, I checked balance and I have enough. I’ve text NOW and START PACK to 150, I’ve Restarted my phone and it still says not enough credit but I have £5.88
Hi,Please could someone help me? I've just received a new bank card and need to update the billing information for my pay-as-you-go monthly £10 package, which is auto-renewed. I've tried looking on the mobile app, but I can't find anything related t...
Hi, I would like to use e-sim instead of a physical sim for PAYG . Is it possible? thanks
How do I turn the spend limit off on payg please?
Can someone help I cancelled my pay as you go pack bytexting stop pack to 150 topped up as I'm going on holiday with £20 so I'd have enough for my two weeks away and it took £10 for my package that I had cancelled what can I do?
Has anyone had the top up payment screen error, and the money showing as pending in your account from the transaction that errored. There is no top up on my EE account despite money taken? As this errored do the pending payments in my banking app dis...
This seems to have been going on for a while. When my wife or I arrive in Spain, we receive a text telling us to send ROAMEU7D to 150 to activate 7 days of "Roam like at home". This doesn't work. All we get back is a standard response listing the thi...
Hello. I am a new user, just 1 month. My pack was out of data, so I logged in for a top up. But somehow ending up placing an order for the sim pack worth £15. As I needed to renew my allowances so I had to do another top up of £15 which resumed my se...
Why has money been taking from my account twice 15 pound this morning and then 13.50 not long ago when I only have this set up to take 13.50
Hi,I’m on the £30 Subscription Pack with 100 GB data. I’ll be traveling to Zurich soon and need to know:1. How much of my 100 GB data can I use in Zurich under the fair usage policy?2. Are there any extra charges for data use in Switzerland?3. What a...
