Using credit to buy a pack

Mailboxmagic
Visitor

‎22-11-2024 03:43 AM

I just joined EE, I went to buy a £10 pack from the app, went to "pay with top up" - so topped up £10.00, now

I am getting a message saying "successful, we've taken £0.00" , your balance is STILL £10.00

I've text PACK10 and AL to 150

It now says it will start when I call, text or use data, so am I safe to now start using the sim card?, I do not want

to start using it thinking, it's using an allowance, for it to use the £10.00 credit and like 15p a MB and have to top up yet again.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-11-2024 05:41 AM

@Mailboxmagic : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If it says you have £0 credit you can't possibly be spending it against per-unit charges. Anyway there is no per MB charge for data. You have to buy a pack or add-on 1st to use data.

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Rach_H
EE Community Support Team

‎22-11-2024 12:06 PM

Hi @Mailboxmagic 

Welcome to the Community!

We don't want you to have any trouble getting your pack up and running, so I'd recommend sending a text to see if this activates the pack. If this isn't the case then give our team a call, and they will be able to help you get this sorted.

Rach

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