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How do I contact ee for help with restore my number

Mohamedaldanaf
Investigator
Investigator

 

hello there, 

My number is out of network please restore it , I need to restore it to use it login in important account , my number is still unavailable until now.

For some really important reason I really need to restore this phone number. I’m aware of I haven’t used this number for some time and I just added up some credits. Is there any way I can use this number again?

how can I buy it again or reactivate it?

pls I need your help , Really appreciate

Yours

Mohamed Eldanaf

 

1 SOLUTION

Accepted Solutions

Then you have really lost it! Any solution to your problem can only lie with this important site you want to login to & its ability to change contact phone nos.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

@Mohamedaldanaf : Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mohamedaldanaf
Investigator
Investigator

I lost the number more than a year ago, but I need it urgently. Please, I want a solution to my problem.

Then you have really lost it! Any solution to your problem can only lie with this important site you want to login to & its ability to change contact phone nos.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mohamedaldanaf
Investigator
Investigator

I try all things but i fail so i need this number 

pls how can i restore it ?

How many times have I got to tell you that you can't? You got yourself into this pickle by relying on a no. that you never used. You can't expect it to last for ever w/out paying anything.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mohamedaldanaf
Investigator
Investigator

And how many time i tell you i need a perfect solution for my problem?

i need to restore my number or take sms code to change it for ever


@Mohamedaldanaf wrote:

And how many time i tell you i need a perfect solution for my problem?


The solution you are seeking - restoration of your disconnected number - cannot be offered.

Not every problem can be solved.