account’s cancelled

[onlyumairimtiaz]

Hi, Today i logged in my account i got that Your account’s cancelled.Please help how can i get my access again?I have sim card.

Thanks.

[Rach_H]

Hi @onlyumairimtiaz 

Thanks for reaching out on the Community!

We know how important it is for you to be able to access your account, so I'm sorry to hear this has happened. Have you made any changes to your account since you last logged in?

Rach

[onlyumairimtiaz]

Hi,
No i have not made changes.
Currently i am in Pakistan Sim was roaming perfectly but now it is not
working.
Please hlep me to activate it is very urgent.
Thank you

[Rach_H]

This does seem odd @onlyumairimtiaz.

If you give our team a call, then they can take a look and see why this is happening, and get you sorted for the rest of your trip.

Rach

[onlyumairimtiaz]

Rach,
Here is not possible for me to call a team.
Is there any option of live chat to sort it.
I just want my sim start roaming as it was roaming perfecly here in
Pakistan.
I need OTP on my sim that i was receiving for my busniess account.
Please help me out.

[Schockwave]

@onlyumairimtiaz , are you on contract our pay as you go? If on pay as you go, there is no live chat, but if on contract, check the Ee App 9or o log into your account via the website, click on manage and you should find it there.

If you have something like Skype, you may be able to ring them for free, see my signature.

[onlyumairimtiaz]

Hi,

My account is closed.

When i click pay your final bill it shows error.

Please help me to recover my account.

I want to recharge and use my EE sim.

Currently i am in Pakistan.

Even my mibile app attempt are finished.

Help me to reactivate my account.

Thanks.

[XRaySpeX]

@onlyumairimtiaz : Are you on contract or PAYG?

[Northerner]

Hi @onlyumairimtiaz 

Are you on EE PAYG or pay monthly contract. 

When did you last make a chargeable call or text.

You might need to contact EE (UK hours) via Skype and the number in my signature.

Thanks 

[onlyumairimtiaz]

I am PAYG.
I have open my app Notififaction shown that your account is closed pay your
final bill.
When i clicked to pay the page shows we can not load this information.
What i do now?
Please help.