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Problems with a pack purchase

Kseniia1
Visitor

Hello! I have a problem. I have topped up my account and now have 15£ credits (I see it on the main screen of EE app inside the yellow frame). Also I see "0 b data left". I don't know how to buy a 15£ pack for these 15 credits,  how to use them. The EE site doesn't work especially on the needed page with packs. What should I do? 

1 SOLUTION

Accepted Solutions
Matt_124
Star Contributor
Star Contributor

Text PACK15 to 150

View solution in original post

2 REPLIES 2
Matt_124
Star Contributor
Star Contributor

Text PACK15 to 150

Linzi_H
EE Community Support Team

Hi @Kseniia1 

Welcome to the community.

Just on the back of @Matt_124's advice, definitely give the text a try to get your Pack added!

We have lots of handy info on our Pay As You Go Help Page too.

Linzi 😊