Monthly rolling contract but paperwork says 24 months — advice needed

[Seniormido]

Hi,

My EE contract ended and I contacted customer service because my number disappeared from the EE app.

I was planning to move to a PAYG pack, but the agent offered me a monthly rolling contract at the same price as the PAYG pack.

She advised that:

• it is a monthly rolling contract
• only 1 month notice is required to leave
• there are no annual price increases

However, the paperwork I received states 24 months.

When I queried this, the agent told me to ignore the 24 month wording!

Has anyone experienced something similar with EE? Should I contact EE again and ask for written confirmation that this is a rolling contract with no 24 month commitment?

I’m concerned this could cause problems later if the written terms are different.

Thanks.

[Peter_W · Accepted solution]

Hey there, @Seniormido 

Since switching to this plan, have you been able to see your number in the EE App again?

If you can, please log in and select Manage > Your number > Your mobile plan.

Once you scroll to here, it should show both a contract start date and a contract end date.

I have a rolling contract on my own account, and the end date for this shows as a month from when I first took it out.

Peter

[Seniormido]

I can see it now on EE app but I think the mobile plan is not ready yet. I will recheck after few days. Thanks.