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Run out of credit during phone call, but have just topped up

Lucas2004
Investigator
Investigator

‎02-12-2024 11:44 AM

I have just topped up £5 which gives me 250min. I have started to make a phone call and after 10min was cut off that i run out of credit. When I log in it says that I have £5.04 left. Please help 

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎02-12-2024 12:18 PM

@Lucas2004 : What sort of no. were you calling? What are the 1st 6 digits of the number you called?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lucas2004
Investigator
Investigator
In response to XRaySpeX

‎02-12-2024 12:24 PM

0345

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Lucas2004

‎02-12-2024 12:27 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lucas2004
Investigator
Investigator
In response to XRaySpeX

‎02-12-2024 12:39 PM

It says that I have £5.04 credit  🤷🏼‍♀️

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Lucas2004

‎02-12-2024 12:45 PM

I said "fully"! That's not all it said!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lucas2004
Investigator
Investigator
In response to XRaySpeX

‎02-12-2024 01:46 PM

whatever you’ve done, it worked 👍

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Lucas2004

‎02-12-2024 02:02 PM

@Lucas2004 , @XRaySpeX  Is a customer, so had done nothing, but I suspect it just took a while for the money to be in your account ready for use.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.