Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Appalling service - PAYG not delivered, can't contact anyone to cancel

EE, what gives?Ordered a PAYG SIM and it wasn't delivered. Trying to cancel and no one wants to take repsonability to cancel the order and refund me. An hour spent on the phone constantly getting disconnected, web chat don't want to know. You appe...

Getting Started

I despair. Put in my new SIM having paid £10 when I registered. Message tells me I cannot make calls as no credit. Chat line told me payment had been returned and I needed to talk to 150. Rang several times, got cut off. Asked to be called back by te...

Topped up but my pack hasn’t renewed

I topped up but my pack hasn’t renewed. It says I have 0 minutes, 0 texts and 0mb of data.

Roaming in France

Hi. I have free roaming on my contract and it’s not working. I am in france and I need to use my phone. Any help?

Problem with automatic renewal

Hi! I have enough credit but automatic renewal didn’t work. What can I do? Thank you

mobile phone unusable

When i try to text or call, i get a message that i have not got enough credit (paygo) yet i have over £20 in my account!Trying to get in touch with ee is hopeless, gonna go somewhere else I think!.

I can't send message to 150

My ee sim card has an issue with sending messages, because it had not top up for a while so now i cant send 16 pin digits number to 150 ,What is solve?

Resolved! Pay as you go mobile WiFi Router when abroad does a person need to access data r

Mobile WiFi router pre paid Data , whilst in Europe does the device need to access Roaming

Resolved! My EE simcard is inactive

I have not topped up my simcard for 6 month - no activity - today I topped up 5$ - but my sim is still not active - and I can not call EE or Send Text - help me reactive that again . With love Thanks . [Mod edit: personal information removed]

PAYG SIM not working

Hi I've got a PAYG SIM what I haven't used before but it says it hasn't expired yet on the card it came with. I tried using on my phone but nothing happens. I can't text 150 or ring anyone. Any ideas please? Thanks