Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay As you go

I am in Abroad but SIM is not working first 6 months it did work but now signal are gone not receiving any text issue with my what's app and other applications too how I can sort this out

How to purchase add on for device with no browser?

I have a data only sim which I have installed in a bike computer. I have come to buy an add on for some more data for the first time. I have gone on the internet and topped up my account with £5 (via my non EE phone). When I come to try and purchase ...

Resolved! My payg £10 top up was declined because of receiving new bank card, i topped up

Resolved! Topped up but haven't had my data

Resolved! Can I get a refund on unused PAYG top up?

£1 pack stop and re-start

I have a £1 pack which renews automatically every week. I have built up a large number of "boost"s for voice, sms and data.I'm not going to be able to use this phone for a couple of months, so would like to stop the auto-renew but can't see how.I can...

Resolved! Sim as stopped working overseas

Hey team, I currently live in New Zealand but still have my UK number to access my accounts in the UK, I try to message from it every month or so to keep it active. I have tried to use it in the last couple of days to access a bank account, and the s...

Extra money taken not authorised

I have had an extra £10 been taken from my card when I did not authorise it, I have an open subscription where I pay £9 every 30 days. But I don’t know why another extra £10 has been taken, I would like it cancelled and the £10 returned to my card p...

Resolved! Calls to operator on 150 via mobile?

Do they cost? Just found my balance has lost £20! Thanks.

Closed account

Ee have closed my account.. I cannot call out or use data despite topping up.. I couldn't even call emergency services when my son was having multiple epileptic seizures and can't phone 150 for help.. I have not closed my account and had this phone n...