We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I bought a pay-as-you-go SIM card and used it for some time before traveling abroad to work in South Sudan. I haven't used the SIM for more than 12 months now. When I inserted it back into my phone, it showed 'No Service.' I tried recharging it with ...
I have a £30 subscription Pack with £18 credit i tried using mobile phone payment method on an in app purchase can someone help i also have a sim card where i top up using paypoint vouchers
Hello my partners mum has lost her phone with her current pay as you go sim but needs this number to access’s all her important documents is there anyway I can get her sim back with the same number to access all her things needed
Hello, topped up today with the 15£ pack which includes unlimited minutes texts and 25gb of data. I Cant use data all of a sudden and any phone call i go to make days I do not have enough credit to make this call. I’ve already messaged balance to 150...
My contract ended today so I want to switch to pay as you goBut everytime I try to top up on the site it says some error occured when I enter my number And when I try to call 150 the line hangs up like all numbers do which is weird as I know I have n...
How do I top up with my credit?
Hello, I have £20 credits in my account but cannot subscribe for the 20 Prepaid pack. This issue only happened two days ago when trying to renew. This is the first time having this issue and have been using the same method for over a year.
I phoned an advisor earlier today to get £30 refund as I’m changing from pay as you go to a contract, all went through okay and should get the money within 72 hrs, advisor very helpful throughout the call. but I logged into my account and the £30 is ...
Please excuse me if these are really dumb questions, but....1. I now live outside the UK, so haven't used my EE mobile much for a couple of years - except as required keep my number active. I'm returning for a visit shortly, and want to add a 'Pa...
My PAYG subscription pack did not renew. I have the credit showing when I text either AL or BA. However, on the EE site, it says that I have a subscription pack waiting to renew but need to top-up.I have also texted NOW and it also says top-up credit...
