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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2445 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4134 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15436 Views
  • 0 replies
  • 6 Helpful

Resolved! top up failed

hi in the app I go through the top up credit procedure add card details then go to bank app to confirm switch back to EE app which then I have to refresh and it fails the transaction any help on this would be great 

drui by • Visitor
  • 455 Views
  • 1 replies
  • 1 Helpful

Resolved! Balance and charges

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. What are you going to do about this and my lost cr...

Khg by • Investigator
  • 1188 Views
  • 13 replies
  • 6 Helpful

Resolved! Can't buy a pack or activate EE SIM – keep getting errors

Hi everyone,I recently got a new EE Pay As You Go SIM. I installed the app, registered my account, and inserted the SIM in my phone. I want to buy a pack (preferably unlimited), but whenever I try to do that through the app or website, I get errors o...

Ivan39 by • Visitor
  • 491 Views
  • 1 replies
  • 3 Helpful

top up not working

Hi,I have tried for hours to top my account but every single time i get stuck after entering card details with text saying “Additional payer authentication required to complete your payment.” The authetication window never comes up and the payment ne...

707 by • Visitor
  • 501 Views
  • 2 replies
  • 5 Helpful

PAYG account set up from abroad

Hi, I've recently switched from contract to PAYG as I moved out of the UK. The operator who helped me to close my contract said I should contact EE to open a payg account in the App. How do I open one there? I'm still logged in to the app, but I can'...

Ololo4445 by • Investigator
  • 852 Views
  • 8 replies
  • 3 Helpful

Resolved! Using my credit

I’ve just topped up £10 on my credit and am trying to get the £10  8gb pack using it , how do I get it without doing a subscription?

Milo60 by • Visitor
  • 618 Views
  • 4 replies
  • 3 Helpful
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