Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Issues with credit

Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it!

Add Data

I'm trying to add mobile data to last for a day as my PAYG pack renews in a couple of days and I have just 56mb left.Text ADD DATA to 150 (in UK)Then text 500MB WEEK.Then I get some message about 3G being phased out in November 2023.I've tried adding...

Top up not received

Top up £10 to my PAYG team but when I checked my balance through AL to 150, balance is 0. I received a confirmation email for my payment and my bank has been debited. Please help.

Hi thinking of moving to Ee

Hi all I’ve got a SIM card 10 months ago used it for a month but didn’t use after that I’m thinking of moving to EE with my giffgaff but wondered with the pac code from giffgaff how do I do the swap over please. And what is EE like do you get the off...

Travelling with my payg to Spain help

I travel to Spain at the end of the month I have subscription pack what do I do before I go and when I get there everytime I try to get the info on the site it says it can't be reached or error same on my app

Why is so hard to buy a data add on ?

I've bought credit but can't use this to buy an add on , why is this so difficult / impossible ? It's almost fraud on the part of EE ! Le

Data top up packs not working

Is there issues with any1 else trying to top up?!!

Resolved! Reactivate my number

Now that I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. 150 customer service can't be called, but the account still has a balance and can be top up. The last time I received a text message was i...

Resolved! Transfer credit to data and call allowance

I run out of data, call time etc but have £14 credit added recently but cannot find a way of transferring this so that I get some data, texts or call time.

Resolved! Does any active plan usable in Eu countries

I’m pay as you go user, I’m travelling netherlands, is my active plan usable there?