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Strange TALK TIME

Albert100
Explorer

‎14-08-2025 07:13 PM

I bought £10 sim card with 500 min talking time. But, it finished suddenly and now it is 0 min!!! I have not use it eben for 3 hours in total!!! I received a message that I can add money to increase the taking time. I selected £5 option. Now, I found that it can not be actived until the end of month or I finish the current plan. Does anybody have this experience? ALSO, WHAT IS THE NAME OF THIS BUSINESS IN THE MODERN WORLD??!!

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎14-08-2025 07:46 PM

@Albert100 : Try texting NOW to 150 to start the new 1 straight away.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Albert100
Explorer

‎15-08-2025 12:19 PM

Is there any customer service or chatbot service or online help for this STRANGE COMPANY?!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Albert100

‎15-08-2025 12:21 PM

There is no Live Chat on PAYG but Try calling CS on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to Albert100

‎15-08-2025 02:32 PM

Hi there @Albert100 

Thanks for coming to the community. 

@XRaySpeX is correct, if you have a pay as you go account you would need to call us, using one of the numbers on the Contact Us page. 

Have you tried texting NOW to 150 to see if the pack starts now for you? 

Leanne 🙂