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SIM card 24 month cancellation can’t take back to store

Wobzomby86
Explorer

I got my self a SIM card 24 month contract in livingstone Scotland , got to my mothers in Fife  and then I set up the SIM card but the signal was awfull .

1 bar and I sound like a robot, I did the usual restarted my phone even tried the SIM card in another phone , same issues indoor and out door

I phones up Ee and the advisor says I have to take the SIM card back to Livingstone to get cancled . He even struggles as I was cutting out and sounding like a robot.

Now here is my issue am heading back home to Orkney islands and can’t get back to Livingstone for me to take the SIM card back it would mean a 7 hour ferry journey over night than over 2 hours by bus from Aberdeen to  Livingstone .

than due to travelling times find a bb to stay just to give back a SIM card.

it seems so strange that they can not cancel my contract online 😕 

should I try phoning ee one more time ? 
any other suggestions ? 

Thanks

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