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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 286 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 439 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23290 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12971 Views
  • 0 replies
  • 6 Helpful

Resolved! not able to top up credit

Hello im not able to up credit filling all card details but in last step when need accept payment ist all the time showing error!!

Gincha by • Visitor
  • 309 Views
  • 1 replies
  • 2 Helpful

Nuisance calls

4 weeks ago I purchased a pay as you go EE sim for my daughter. Only 6 people have her number (myself and her dad and 4 friends) and she hasn’t used it in those 4 week to sign up to anything or do anything than arrange who she is walking to and from ...

Reedy1 by • Explorer
  • 342 Views
  • 1 replies
  • 0 Helpful

Resolved! Hey

Hey there I need help with pays as you go unlimited internet 

Tariff plan

I paid 10 pounds per month, but the tariff plan is not changing, please fix it

Islombek by • Visitor
  • 290 Views
  • 1 replies
  • 1 Helpful

Resolved! EE staff was being rude to me

I visited the EE store at 98 Long Acre, WC2E 9NR today to ask them help to change my pack because i cannot do so either in my phone app or website. I nicely asked the staff to help me adjust the pack, she took my phone and told me to do it in my app(...

Struggling

I am unable to register a new bank details for some strange reason the app says my EE account is closed and i don't know why

Resolved! cant topup

I’m shocked last month i went 2 weeks without data because their phone line was down.. and now the app is having issues and now i can’t pay to top up as i’m now out of data. Honestly considering leaving EE they’re never reliable. 

Resolved! Help with a refund

Someone help please accidentally bught a £15 subscription SIM card instead of a data pack, to top up. And now it’s saying it’s being delivered and I can’t refunded it dose anyone know how I can get the money back and cancel the order??

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