If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi,I am a visitor in UK and recently bought a SIM from EE. I just loaded it successfully with 20 pounds but I need to get a receipt of the transaction. I can’t see the receipt in my account and I have not received any email about it. Can support help...
It didn't top up my account because my card expired, I topped up now and my package is gone, why
I have tried to take 25gb internet at £15 but after pressing confirm It's not adding into my account balance.N.B :I'm totally new and did not use ee sim card before.
Gave details of updated credit card, but got "additional confirmation needed" but no way of giving it , just a sad face on a grey ground.
When I’m trying to top up my balance for more than 10 pounds the bank verification if required, and the page said: “Additional payer authentication required to complete your payment.” But nothing happening, this functionality is completely not workin...
If I remove the credit card that use for monthly recurring payment, will my current pack be cancelled?
I am an existing EE Customer and my current contract expires next week. I am looking at trying out a Pay As You Go Sim Only Pack at £10 per month (I use my mobile very little, do not stream, or watch movies and use very little date - my current data ...
Hi,I haven't used my sim in a while and my service seems to be deactivated. I've tried calling 150 to reactivate but it says i need credit however the sim has credit. When I sign in on EE.co.uk i see i have £8.10 and everything looks normal.
