Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 258 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 405 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23195 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12944 Views
  • 0 replies
  • 6 Helpful

Resolved! Help with a refund

Someone help please accidentally bught a £15 subscription SIM card instead of a data pack, to top up. And now it’s saying it’s being delivered and I can’t refunded it dose anyone know how I can get the money back and cancel the order??

Resolved! Need code for 20£ pack

Hi. Can anyone give me the Code for that pack? I just topped my account to I need a code.

Kate185 by Investigator
  • 5666 Views
  • 4 replies
  • 3 Helpful

Phone number now considered "dead" by the network

Long story - got two payg sims from EE for my twins, moved over to Asda, many problems and confusion. Only one son has the use of his sim/number. When I phone the other it says you've dialled an incorrect number and I also looked  up the phone valida...

Resolved! Contract ended now added data to PAYG but account closed

My mobile 2 year contract ended. I live overseas now.  I wanted to keep my number so the UK shop told me  i just need to top up and call once every 3 months. But.  I  can’t get through to any number. I keep getting “calls to this number are barred” a...

My payment failed

I want to change my package to 10lbs 8G per month, but the final payment process shows failure, may I ask how to solve this problem 

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Payg

I’ve just received my new sim I payed £35 subscription but it’s still saying I don’t have enough credit to make calls. 

Daves167 by Explorer
  • 381 Views
  • 3 replies
  • 2 Helpful