Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can't receive text messages

It's been over a month now I cannot receive text messages. I can receive calls, send texts and make calls. I've tried resetting network, reset phone, deleted old messages. Tried another sim in my phone and it works fine. I cannot receive verification...

Resolved! Help Needed with Reactivating Inactive EE SIM Card

Hi everyone,I have an EE SIM card and phone number that I haven’t used for a long time. The SIM card is still physically in my phone, but it doesn’t seem to work anymore. The SIM wasn’t registered under my name. Does anyone know if there’s a way to r...

Resolved! Pack picked in error PAYG (not starting till end of month)

I have the families 4 accounts.for some reason it likes to default to one number. I updated sons pack to 125gb but it put the change onto OHs account. Have fixed sons and that’s fine but how do I stop the pack changing 20july 25 on OHs and keep it at...

Resolved! Paying we bill contract

hi I’ve sorta had a life change in ways of looking at life with banks etc and money is key so as gas electricity water all have cards to pay bills with cash do ee do something like that I know they do top up cards would that be my only option as it’s...

Resolved! Topping up and ee app is not working

My bundle hasnt come off my balance on pay as you go what do i do

I put 15 pounds on my phone yesterday and my bundle hasnt come off my phone today what do I do.

Resolved! I topped

I topped up 15 pound, but I can only see 5 pound ad on how can I buy the 15 lbs. 25 GB Add on

Resolved! E sim

Hi I need an e sim we code

Resolved! Do the £10 pack not exist?

Do the £10 minutes, texts and data packs not exist anymore? Can’t for the life of me find it and I don’t need a £15 packThe only option I have is to buy a £15 pack.. but I only need a small amount of data when I’m out and about and can I use my credi...

Resolved! 150

I think my number may be in the process of deactivation because I’m not receiving text messages and I don’t have credit to call 150 to top up. Please help.