Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

subscription pack change

Afternoon,I am trying to contact EE about this, but can't speak to a human. I got a "pay as you go" subscription pack for my son. The nearest EE shop is 30 mins away so I went into a local independent phone shop and got a subscription pack. I wanted ...

Moving my childs PAYG number to a SIMO on my account?

Hi,My child has a PAYG number, registered under her name, that I would like to move to my account change to a SIMO.Is there a way to do this or would I need to port it out to another provider and then port back in after the SIMO is set up?Thanks

Unable to use phone abroad

Currently unable to make calls or send texts from Portugal.As a result unable to make contact with EE for assistance.Plenty of credit. No call barring active (in iPhone settings)Have tried manually selecting several different carriers, same issue wit...

Roaming didn't work agian

I've just come back from Faro in Portugal and once again my pay-as-you-go roaming didn't work and I was left without any service.This happened last year in Italy. When I got home I called customer service who checked my account and phone settings and...

Pay as you go new sim

I bought a £10 pay-as-you-go subscription and inserted the sim into my phone. My balance is £0, and I can’t make any calls. I already paid £10 when I bought the SIM card. Could you tell me what the reason is?

Resolved! Have pay as you go SIM ready for returning to the UK

I have a pay as you go SIM to use each time I visit the UK. I’ll be heading back in a few days and need to have it ready with data and call minutes. What do I first, top up, pack, add on? I’m confused as it’s not clear. I don’t want to waste my top ...

Pay as you go pack

I brought a £10 pay as you go pack sim card just arrived. Still says 0 gb 0 texts and 0 minutes. Anyone know what is happening??

Data add on

How do I transfer my 35 pounds credit to data add on with my 4G mobile wifi ?

Where is PAYG unlimited data?

I have just been trying to add an add on of the £40 unlimited data, but the option is no longer there for some reason.I normally have to start a tiny pack, then buy the unlimited data add on. Is there not just a way to buy unlimited data from the sta...

Confused About PAYG Packs – Why Two Options?

Hi everyone,I’m a bit confused about the PAYG packs on offer and was hoping someone could clarify this for me. EE offers two different £15 monthly PAYG packs, but one seems noticeably better than the other.For £15, you can either get a pack with 25G...