I have two pay as you go accounts with EE and now I cannot top one of the numbe

[Petina1]

I have two accounts with EE. Both of them are Pay as you go.

The older one seems to have a problem. I cannot top up my telephone number. I have tried for week:

"We're not able to accept payments to that number. Please try again." 

I have tried to top up the older phone through the second account, but it also wouldn't accept the number.

I have the phone for years, the top up card has expired and I did top it up on-line once before I had created the second account.

Kind regards

[Northerner]

Hi @Petina1 

When did you last make a chargeable call or text on the number you're having problems with.

Thanks 

[Petina1]

Hi

probably a month ago

[Petina1]

Is it free to talk to Customer service?

[Northerner]

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@Petina1 wrote:

Is it free to talk to Customer service?

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If you use Skype over wifi and the number in my signature.

Have you tried one of the other ways to top up:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks 

[Petina1]

Is it free to talk to customer service usin 150?

[Petina1]

Sorry, I don't understand how this chat works...

Yes I have tried ait all. The message is as above: "We're not able to accept payments to that number. Please try again."

[Petina1]

Who can help me to solve this problem on-line withou having to call anyone?

[Petina1]

I don't use Skype

[Petina1]

Who can help me to solve this problem on-line without having to call anyone? I don't use SKYPE.