I have two pay as you go accounts with EE and now I cannot top one of the numbe

[Petina1]

I have two accounts with EE. Both of them are Pay as you go.

The older one seems to have a problem. I cannot top up my telephone number. I have tried for week:

"We're not able to accept payments to that number. Please try again." 

I have tried to top up the older phone through the second account, but it also wouldn't accept the number.

I have the phone for years, the top up card has expired and I did top it up on-line once before I had created the second account.

Kind regards

[Petina1]

Sorry, I am totally lost......

I don't know how to respond properly.

Can someone help me to solve this problem on-line without having to call anyone and be charged for it?

I don't use Skype.

Thanks

[Petina]

Hi

I think, the problem with my telephone number may have something to do with switching networks. (3G, 4G, 2G in June 2023)

I did not switch, I don't need switching anything. My phone is working fine.

I have managed to top up by using number 150 and a debit card, but it was a depressing experience.

I didn't find a way to talk to a person.

Thanks for trying

[Northerner]

Hi @Petina1 

There is no customer account access on these forums. As I said above you'll need to speak to EE CS directly on your other number or Skype as I have suggested.

Thanks