Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Buy data pack

Hello, I try to buy data pack. I top-up my account and have sufficient credit. I text to 150, ALLPACK, then I decided to buy PACK15, it ask me to reply YES for confirmation. I did it but nothing will happened. What is the problem. Also I had a welcom...

EU roaming data add ons

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to...

Pay as you go Subscription Pack

I have £35 credit on my EE Pay as you go account. I want to buy a subscription pack using the credit to use the phone abroad, but it will not allow me to purchase it.

Resolved! PAYG & MMS issues

I am on payg, I have plenty of credit, I have a Samsung A54 but for whatever reason I simply cannot send images via sms from the UK to Canada. I have no problem sending sms to Canadian numbers but even reduced size pictures end in failure with the me...

opening family account

I’ve been trying to find information on how to start a family account to make my partner and I’s life easier but can’t seem to find any information on how to do so? Do I just add his number into my EE account?

Hi how i can top up sim

Hi how I can top up sim please

Resolved! Are calls to landlines free with my minutes when I buy a pack?

Hi, can someone please let me know if calls to landlines are free when I buy a pack that comes with free minutes? Is it only free to call mobiles? Much appreciated!

It won’t let me buy a pack - help!

HelloI just bought a 4G WiFi device which came with a SIM card. I topped it up £30 but every time I click to add a pack or subscription it goes to a page saying “select your option” but no options show! Help please

Next Subscription Pack not showing

Hi all. My sons £20 subscription pack expires at midnight tonight and as he's hardly made a dent in his data I've dropped to a £10 pack as he's got a substantial amount of data rollover. It's not showing as his next pack on the app or website but i...

How to cancel subscription pack which still didn't start?

Hi, I bought a new subscription pack for £15 and it will start on the 7th of July. I changed my mind so want to cancel it but no idea how? If I send to 150 STOP now, they will stop my old pack. So is it better to wait for 7th if July or there is oth...