How do I stop you sending reminders?

Me183 · ‎05-01-2025

I have a PAYG account. I use it for voice and text. I only use it for data when I have a WiFi connection. I do not have a data plan. I do not want a data plan. I have no intention of getting a data plan.

Every few days I get an alert of a text message, quickly grab my phone to check in case it's an urgent message, and find that it is YET ANOTHER IDENTICAL TEXT from 150 telling me "To use data on your phone, you'll need an add-on or pack. Click here to buy"

These are getting extremely annoying as they keep interrupting me.

I have looked all through the app and this site and cannot find a way to tell you I KNOW ALREADY! STOP SENDING ME THESE MESSAGES!

XRaySpeX · ‎05-01-2025

Do you just top it up from time to time & just spend that credit directly on making calls & texts at standard rates w/out buying any pack or add-on?

You could try texting STOP to 2040.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Me183 · ‎05-01-2025

Well I could try that. But if that's what I should do why don't they TELL me. Or better, have a STOP link in their message in the first place?

Me183 · ‎05-01-2025

Ah - had a reply. Apparently it takes them THIRTY DAYS for their controlling program to change a binary setting.

What the devil are they using, a mechanical Turing Machine?

mahn · ‎30-08-2025

I have PAYG and have had this issue with for years with EE - never had it with any other provider.

Texting STOP to 2040 only works for 2-3 weeks (and you have to wait 2-3 weeks for them to stop), but then they reset it every 30 days, so you get loads more time-wasting pointlessness from EE - really stupid, really annoying, really inept !

These txt's they send don't actually encourage anyone to buy packs, it just really annoys every PAYG user (and in many cases, may force them to change to a better provider), and EE come off looking desperate, stupid, and incompetent, like they're either clueless and don't know, or they don't care, or they don't have the technical skills to fix it !

Christopher_G · ‎31-08-2025

Hi @mahn

Welcome to the community.

I recommend speaking with our Customer Support team on 150. There may be a way to switch these off from our side.

Let us know how you get on.
Chris

mahn · ‎31-08-2025

Hi, Already tried that several times over the years, was always told to txt STOP to 1234 (now 2040). There's appears to be some automated reset your end which turns marketting back on 😞