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Old phone number

HolsMc
Visitor

Hi, I have just found my old phone it used to be on orange but transferred over to EE back in 2013 I was wondering if the number would still be active ? 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Not on PAYG. They are completely deactivated after 9 months of non-use. You'll to get a new SIM to use that phone. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

Not on PAYG. They are completely deactivated after 9 months of non-use. You'll to get a new SIM to use that phone. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
dswizz1
Investigator
Investigator

Hi I have a follow up question about this:

You mention that this is not possible on PAYG, but what happens to old contract numbers in the same situation when the contract ends?

Thanks!

XRaySpeX
EE Community Star
EE Community Star

@dswizz1 : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. 

To end a contract you have to cancel it & once you stop paying for it, it's no longer your no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
dswizz1
Investigator
Investigator

Thanks for the response, appreciate it! I think more specifically I 'm trying to find out what happens to the phone number after the contract is terminated?

My old phone number from a few years ago is linked to a few 2 factor authentication things which i cannot get past any other way, is there any way to find out if the number is in use and claim  the number if its not in use? thanks again!

XRaySpeX
EE Community Star
EE Community Star

@dswizz1 : Relinquished nos. like yours go into quarantine for a few month before going into the pool of free nos. ready to be re-assigned. You can't specify a particular no. for a new contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
dswizz1
Investigator
Investigator

Thanks again, I guess my ultimate question is–is there anything I can do, theres some super important stuff I need to get but the only way I can get to it is though this number?

Thanks

XRaySpeX
EE Community Star
EE Community Star

@dswizz1 : Only if these sites themselves allow you to change your contact no.

The moral is not to cancel a mobile no. when you have so much hanging on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP