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Old sim on account

Trolly10
Visitor

‎31-08-2025 10:13 AM

Hi I’ve just got a new sim and I can’t seem to get it onto my old sim account which makes topping up very hard help please 

0 Helpful
2 REPLIES 2
Michael_D
EE Community Support Team

‎31-08-2025 12:37 PM

Hi @Trolly10 

Thanks for coming to the community.

When you say you have a new SIM, is it a brand new number or a replacement SIM for the existing one?

What happens when you try to login to view the SIM?

You can also top-up using our Fast Payment service, which just needs the mobile number and card details.

Michael

XRaySpeX
EE Community Star
EE Community Star

‎31-08-2025 01:51 PM - edited ‎31-08-2025 01:54 PM

Is your old a/c also PAYG?

You can still top it up even if it is not registered to an a/c by using the Fast Payment service suggested by @Michael_D .

If you think I helped please feel free to hit the "Thumbs Up" button below.

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