31-08-2025 10:13 AM
Hi I’ve just got a new sim and I can’t seem to get it onto my old sim account which makes topping up very hard help please
31-08-2025 12:37 PM
Hi @Trolly10
Thanks for coming to the community.
When you say you have a new SIM, is it a brand new number or a replacement SIM for the existing one?
What happens when you try to login to view the SIM?
You can also top-up using our Fast Payment service, which just needs the mobile number and card details.
Michael
31-08-2025 01:51 PM - edited 31-08-2025 01:54 PM
Is your old a/c also PAYG?
You can still top it up even if it is not registered to an a/c by using the Fast Payment service suggested by @Michael_D .