Says card payment fail, but it should work.

SparklingWater · ‎01-09-2025

Hello,

I have a pay as you go sim which I purchased last month and activated with a plan. I have also ported my number over successfully.

The plan should have renewed today, but I received a text message saying they couldn't take card payment. This is strange as there is more than enough money in my account, and the card payment was successful last month.

I have logged into my ee account and I tried to manage payment, but it errors out.

I have come on here asking what to do next. I tried calling ee, but it's endless recorded messages and I can't seem to speak to anyone.

What can I do?

Schockwave · ‎01-09-2025

Hello @SparklingWater ,

Please try here to make a payment:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎01-09-2025

Hi @SparklingWater

Try restarting your device and trying again.

Make sure the number and any link are genuine as there are many emails/text messages which are fake.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.