Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG sim!

Hello In July I went from a contract to PAYG with same SIM. I currently live in NZ but plan to keep my EE Sim active.I've just tried to use my SIM to keep it active but it won't let me make calls or text (even to 150). It has £5 of credit on it.I rea...

Add-on Purchase broken again...or is that still?

Trying to purchase a Data Add-on for my PAYG mobile. I have the credit on my account, , but unable to do so via either the EE app, text message to 150 or on the EE website. Just get a message saying it's not working and to try again later. Not the ...

Resolved! New PAYG account

I have just signed up for a PAYG account and have submitted my PAC. The confirmation email tells me that my number will be ported within 24hrs and my SIM will be sent by second class post. This would suggest a gap of several days when I will have no ...

I BOUGHT A 15 CHIP AND I CAN'T USE IT

Hello everyone, good morning!! I bought a chip through the ee website and paid 15 pounds, so it already came with credit. However, when I send AL or BALANCE to 150, it shows a balance of 0 pounds and this has been going on for about a month. I'm tryi...

Disappearing Mobile Data PAYG

I have been advised I have used 80% of my mobile data which surprised me but when I checked, my account showed I only have a total of 210mb when in fact I have 910mbs. Where has my data gone - really annoying

Resolved! Subscription not added

Hi, I bought the £10 subscription online along with a new pay as you go sim last week, on Sunday I inserted the sim into the phone but the subscription has not yet been activated. If I call 150 it says the subscription is still waiting.What should I ...

Buy data pack

Hello, I try to buy data pack. I top-up my account and have sufficient credit. I text to 150, ALLPACK, then I decided to buy PACK15, it ask me to reply YES for confirmation. I did it but nothing will happened. What is the problem. Also I had a welcom...

EU roaming data add ons

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to...

Pay as you go Subscription Pack

I have £35 credit on my EE Pay as you go account. I want to buy a subscription pack using the credit to use the phone abroad, but it will not allow me to purchase it.

Resolved! PAYG & MMS issues

I am on payg, I have plenty of credit, I have a Samsung A54 but for whatever reason I simply cannot send images via sms from the UK to Canada. I have no problem sending sms to Canadian numbers but even reduced size pictures end in failure with the me...