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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2292 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3793 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15226 Views
  • 0 replies
  • 6 Helpful

Resolved! Using my credit

I’ve just topped up £10 on my credit and am trying to get the £10  8gb pack using it , how do I get it without doing a subscription?

Milo60 by • Visitor
  • 588 Views
  • 4 replies
  • 3 Helpful

Pay as you go

Hello, I am an Ee pay as you go customer abroad in Thailand. I would like to send a text but they are not delivering please can you help? This morning I put £5 on my account. 

Resolved! Deactived number

Hi, my numbers been deactivated due to inactivity. I'm trying to reactivate it but i have no idea how, I'm trying to find live chat but i cant access the app due to it asking for my mobile number. Any help would be greatly appreciated. 

Multiple PAYG on one account

We are a Water Treatment company with some devices that can report temperature readings remotely - in short, I have the need for 30+ PAYG SIMs and want these to appear under one account. From the forum responses over the years I can see that this is ...

SMSE_IT by • Investigator
  • 537 Views
  • 4 replies
  • 6 Helpful

Resolved! Refund

Hi! I am writing to know my possibilities about request a refund. I had a subscription while I was studying in the UK which I cancelled before to leave it.  However, EE continue charging money from my credit card which I have quit out on the app. But...

Prepay7 by • Visitor
  • 490 Views
  • 1 replies
  • 2 Helpful
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