Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I have a problem with my data usage

I bought the £10 pack yesterday at 6:30 and it’s not working for me now and I am international student and it’s causing me problems I have bought the £10 twice yesterday and I don’t understand what’s happening can you really help me I am in a foreig...

Abroad on pay as you go

I'm in tenerife with with no Internet or credit I have WiFi in the apartment but I am finding it very hard to access pay as you go roaming add ons, the WiFi or ee might be to blame it keeps saying try again later Something so simple can effect a hol...

Resolved! Data add on

I'm having trouble I can't find where to top up my data on my PAYG SIM I have plenty of money on the phone I just want to add data but internet searches are very confusing any help or a direct link would be great

Resolved! Refund please

My card was charged £10 when I had already done a top up and I'd like that to be refunded to my card

Resolved! suddenly account closed

my account is closed, i still got 15 pounds credit in the card. need help! can not make the phone call or text.

How do I add social media monthly charge to my bill if on pay as you go? In othe

How do I add social media monthly charge to my bill if on pay as you go? In other words how do I add non EE subscription

Credit, i topped up ladt Saturday, im still getting texts to top up, and I cant

I need to register my number

Resolved! Payment method

Hello. I've been trying to use my mobile credit to purchase apps on Google Play, but to no avail, as it keeps saying it's not supported by client.

Resolved! New SIM top up receipt question

Hi,I am a visitor in UK and recently bought a SIM from EE. I just loaded it successfully with 20 pounds but I need to get a receipt of the transaction. I can’t see the receipt in my account and I have not received any email about it. Can support help...