Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PayPal top up

Hi, I topped up using PayPal to pay my datapack. PayPal said they sent the money to EE PIN but when I call 150 to check my balance they said I have £0. Can someone help me. thanks.

Resolved! How to remove a debit card

I can't find where to change or remove a debit card that has expired. All I seem to be doing is going round in circles

Cant buy a pack

Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and...

Resolved! Re: How can I speak to someone from EE

Hi I’ve just bought a pack for 21 pound and I will like to confirm is the unlimited data and would I be able to put it on so it will come out my bank every month Thankyou

Resolved! top up failed

hi in the app I go through the top up credit procedure add card details then go to bank app to confirm switch back to EE app which then I have to refresh and it fails the transaction any help on this would be great

Resolved! Balance and charges

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. What are you going to do about this and my lost cr...

Resolved! Can't buy a pack or activate EE SIM – keep getting errors

Hi everyone,I recently got a new EE Pay As You Go SIM. I installed the app, registered my account, and inserted the SIM in my phone. I want to buy a pack (preferably unlimited), but whenever I try to do that through the app or website, I get errors o...

top up not working

Hi,I have tried for hours to top my account but every single time i get stuck after entering card details with text saying “Additional payer authentication required to complete your payment.” The authetication window never comes up and the payment ne...

PAYG account set up from abroad

Hi, I've recently switched from contract to PAYG as I moved out of the UK. The operator who helped me to close my contract said I should contact EE to open a payg account in the App. How do I open one there? I'm still logged in to the app, but I can'...