If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
Hi allI've just joined ee with a new PAYG sim. It didn't come with any QR codes. I've registered and logged into my ee (app and website) but I can't find an esim option anywhere. How do you get an esim? Thanks
I have recently tried topping up my PAYG phone, only to see a message that says closing account -£14.30.I did manage to get a £10 top up completed before I noticed the above statement.I am no longer able to use my phone even though I have credit. Can...
Hi I have a PAYG sim which was bought from eBay -this is for emergency use only, however, I know that it has to be used on occasions to keep the number active. I was under the impression, when the purchase was made, that it had to be used every 30 da...
Hi all I brought a SIM card from EE and did a month subscription pack and at the time of doing it on my debit card I said I don’t want them to automatically renew pack every month as I was only using for a month to check the signal strength I get fro...
Hello, I've bought a £10 pound pack sim yesterday. But when I check my balance it is showing 0.00 credit, 0.00 B internet. But the pack said they will give 20gb internet, 500 min talktime and unlimited messages. I've got a message from 150 mentioned ...
Hi, A family member has an old PAYG phone with an Orange sim card in that the credit doesn't expire on. I have just had yo replace the hand set but I need a new sim card as the old one can't be cut down. They don't use the phone enough to go onto a ...
The registered email on my account is a now defunct, inaccessible email. How can I change to my new one?
I moved from the UK to US at the end of July this year, cancelled by monthly EE contract, moved to PAYG, and was informed that as long as use the number every six months then I get to keep my UK mobile number, which I would like to do.Challenge is th...
Will buying a Pack using credit override the automatic Card payment, and can the pack purchased using credit then be queued to commence on the usual renewal date?
I have a dual sim phone, one sim works okay (the contract 5g one) but my pay as you go isn't doing anything. Is anyone able to help? Texting to 150 doesn't work at all, I just get a notification saying "not sent"
