Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Why is so hard to buy a data add on ?

I've bought credit but can't use this to buy an add on , why is this so difficult / impossible ? It's almost fraud on the part of EE ! Le

Data top up packs not working

Is there issues with any1 else trying to top up?!!

Resolved! Reactivate my number

Now that I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. 150 customer service can't be called, but the account still has a balance and can be top up. The last time I received a text message was i...

Resolved! Transfer credit to data and call allowance

I run out of data, call time etc but have £14 credit added recently but cannot find a way of transferring this so that I get some data, texts or call time.

Resolved! Does any active plan usable in Eu countries

I’m pay as you go user, I’m travelling netherlands, is my active plan usable there?

Resolved! Re: PAYG eSIM Transfer from iPhone to iPhone

I have the same issue. Frequently in the uk and have an eSIM that was in a iPhone 14 so disappointing that can port over. Won’t even provide a fresh QR code. two devices, one that has to be returned. Small credit on both sims.

Cannot see my current pack

There is a system failure and I cannot see my current pack. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Had a call from 00800 956 5062

I received a call from 0800 956 5062 after dailing 150 for help as my account says it is compromised when trying to topup my phone credits today. Just want to confirm its authenticity of the phone number to see if it's actually from Ee.Thanks!

phonecall

so I just bought a 50p pay as you go sim card and already top up on it, I can use data but I can’t do any phone call, no matter who I call it just sounds like “the system is busy” or smth. Could somebody help me?

Resolved! Calls from China

Have a new PAYG sim for 2 weeks and I am getting inundated with calls from Chinese Embassy (apparently) from different 07 mobile numbers. When I block them simply use another number, getting 5-10 a day. Have also used silence unknown callers but then...