Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Inquiry About Phone Number Status

Hi, I am writing to check if my phone number is still active after being inactive for some time. I purchased the SIM card in 2021, but I haven’t used it since 2023. Therefore, I was wondering if this number will still be functional when I return to t...

Resolved! Data rollover

If I buy a different subscription pack and my current pack has data rollover will my data from my previous pack rollover?

Best pack for USA

Hi, I currently have a pay as you go plan where I get unlimited minutes and texts for £15 a month. This minutes and texts plan including my data allowance suits me for my current use.At the end of this month I'm travelling to America for up to 3 mon...

Resolved! Changing card for recurring top ups

Hello, how do I change my card details in my account for recurring top up payments?

Resolved! pack payment issue

can't change pack as gets to payment and says theres an error they are trying to fix, not sure what to do as i now have no pack on my phone which i need

Resolved! No data on my SIM

I purchased the 30GB-30days SIM card at the airport 5 days ago,And I started it yesterdayIt worked at the first time as I used approximatly 50MB (I checked it with my phone itself)but suddenly it didn't work from yesterday night.I entered to app and ...

Top up as you go error

Some errors occurred ! The message all the time I receive to top up as tou go, I tried on the mobile given but said error again!

SIM deactivated

I have been out of the uk for around 6 months but have paid for the pay as you go sim from EE to keep my number and receive texts. I have put my EE SIM in and cannot connect to any mobile networks or receive texts. I am unable to call EE and cant use...

Why am I only getting a dial tone?

HelloI have a PAYG SIM. I rarely use it but I keep it alive by making a chargeable call every 6 months.I have definitely made a chargeable call in the last 6 months (just); I have credit, I am receiving calls and text messages to the number BUT whene...

Resolved! Data ending early

If monthly data runs out a week early and you top up will you get the purchased data in a week, not now?