Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

My account shows my data add on as 'active' and yet I cannot connecty browser

How to register an old PAYG Sim online to secure my number

How can I register my PAYG sim that I have been using for years (topping up by card which I want to still do), but want to register my number in case I ever lost my phone as the number is important to me. I registered for an EE account but can only s...

Pay as you go 10% off with direct payment

I am just about to set the above up . My question is do I set the top up payment to £10 as it’s a £10 pack or do I edit the payment to £9 which is what it should be with the 10% off ?

Resolved! Can’t use credit to buy a pack

I already have money in my credit, I want to use that amount to buy a £20 pack, but I can’t without paying more money. I just want to use the amount of money I have spent on my credit to buy data

Topup pay as u go

I got told that I needs to Topup £20pound as my pk has runned out I toped up with my bank card and it’s saying that I have no credit and sayin last Topup was made on the 12th October Wts goin on

Mobile data not working

I purchased a £15 pack for unlimited texts and calls and 25GB of data but my mobile data doesn't work

Failed top up

I bought a new ee pay as you go sim and topped up online from my other phone and it showed successful and I got the confirmation email but it didn’t go on the account, I have since put the sim in a phone to activate it and top up to receive the data ...

Resolved! Can I gain access to my expired sim number?

My sim expired, but the number I had is tied to a lot of things including whatsapp.Is there any way to get my number back?I logged into the app to ask through the help chat (as I am currently abroad), but chat is not an option.Thanks for any help!Chr...

EE blocking additional payer authentication

Hi,I'm trying to purchase a new subscription pack for my phone and my bank requires an authenticator. I've tried to purchase it on my phone and web browser multiple times. Each time I try on my laptop, it says the content is blocked and to contact th...

Pay as you go

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