Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to change or continue using the packs

am unable to change my SIM pack. I'm using a pay-as-you-go SIM that I bought from EE at the airport. Despite sending "PACK10" followed by "YES" via SMS, I did not receive a response. I also tried to change it through the website, but I keep getting t...

Resolved! How can i go to my account to top up

Error subscribe

I can’t subscribe. Please help

100GB for 20

Hi dear I have 20 pounds in my SIM card I called to the customer service they said we activated 100GB for 20 but it’s still not activate I am been waiting for it plz can you check why

Resolved! Re: Discovery+ (TNT Sports) activation issue on the EE app

Hi Nick, I'm Adnan is here and I'm New on EE sim. I was try to make package on my sim but by mistake I ordered £10 package sim. Now I just want to say that I have the EE number. Kindly adjust my amount on that sim. Thank you Sim order reference numbe...

Cannot make/receive calls

I purchased a £15 25GB pay as you go sim card and it is activated. I can receive/send texts and use the data, but I cannot make/receive any calls. I set up this sim in UK and I have already restart my phone a couple of times but it still doesn’t work...

Change of Subscription Pack

I activated my PACK15 on 10/09/2024 while I was in 10 pound pack and paid by topup (expiry each month 11) and it automatically deduct 13.50 from my card and informed me that it will be activated from next month 11. But I finished my all data and boug...

Cant top up on phone or website

Hi,Have been trying to top up my phone for 2 days now. Website says some errors have occurred after I press “pay” however my information is all correct and I have tried two different U.K. bank cards. I also tried calling 150 and when I got to payment...

I have top up credit but I can't use the credit to buy packs

I haven't used the card for months, I top up for 20, but I can't buy the packs.I texted to 150 to buy packs, but it can't buy packs using the credits.