Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

£5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available? I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

Payment issue

Hi, I recently topped up my credit to pay for my monthly pay as you go "pack", like I always do. Usually it goes through without issue, and I can use my phone. But this time it says I have credit, but it hasn't gone through for some reason. Not sure ...

PAYG SIM inactive, reactivated, previous balance disappeared

TL;DR - my PAYG SIM deactivated due to limited usage, I'm abroad, but travel back to the UK annual and try to keep this SIM live. I called to reactivate, but my previous balance, which was substantial has disappeared (it says 'closing adjustment' and...

i have credit but my pack as not renewed tells me i need 2 top up

Resolved! I can´t pay with my credir card

I bought a sim card and now the web site doesn´t allow me to pay with my credir card because it´s from Chile.

I can't buy internet data

I put credit, but the "plan" was not automatically renewed so I have x amount of internet to use, the amount of credit is available on my phone line but I simply cannot renew the plan using the credit, when I request it Using the credit to purchase t...

Resolved! PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

Hello,I lost the SIM card (phonenumber#1) for my (spare) second phone. I checked the myEE web account there is a teeny weeny credit. I know the phone number - will EE be able to send me another SIM for the same phone number?If that is not possible, I...

Resolved! Unable to change or continue using the packs

am unable to change my SIM pack. I'm using a pay-as-you-go SIM that I bought from EE at the airport. Despite sending "PACK10" followed by "YES" via SMS, I did not receive a response. I also tried to change it through the website, but I keep getting t...

Resolved! How can i go to my account to top up

Error subscribe

I can’t subscribe. Please help