Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Question about keeping my receive-only SIM card active

Hello,I have an EE SIM card that I only use for receiving SMS messages (for verification codes and receive messages only).I cannot use this SIM card to send SMS or make calls at all, it is strictly receive-only.Recently, I received a message from EE ...

Says card payment fail, but it should work.

Hello, I have a pay as you go sim which I purchased last month and activated with a plan. I have also ported my number over successfully. The plan should have renewed today, but I received a text message saying they couldn't take card payment. This i...

I buy new sim but i am not getting otp

I buy new sim! But I can’t getting a otp

Old sim on account

Hi I’ve just got a new sim and I can’t seem to get it onto my old sim account which makes topping up very hard help please

How do I stop you sending reminders?

I have a PAYG account. I use it for voice and text. I only use it for data when I have a WiFi connection. I do not have a data plan. I do not want a data plan. I have no intention of getting a data plan.Every few days I get an alert of a text message...

Add 125gb to my current plan

Hello there,I initially set out to get unlimited data, but was instead offered a 125GB top-up for £30. At the moment, I’m still on my current plan of £10 for 20GB. The chap I spoke to assured me that the remaining 8GB would be topped up and everythin...

Resolved! Wrong Plan everything wrong with EE

I purchased a Sim from a store that was 75g data for £15 got home inserted the sim into my phone followed the steps. Said I could save 10% so I did. Went to use my new sim and NOTHING. Apparently I was being sent a sim to my address. I now have the s...

Resolved! Sim card issue

Dear Sir/Madam, I've pay as you go sim card with the number ****, I've topped up the sim but my phone number won't allow me to use it. I can't make any call or send/receive any messages. Can you please reset this phone number as I would like to ke...

Resolved! Contacting EE Help Service from Abroad (Malaysia)

I am currently travelling for a year outside of the UK. Before I left, I paid off my contract and switched to a pay as you go contract, so that I could retain my UK number. I cannot see that this has been actioned in the ee app and want to speak to s...

Resolved! Darwin

Hi I am having problems logging into my EE and paying the phone I’m out of the country. I need eSIM on my phone. It was deleted by accidentThank you