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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1093 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1481 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25713 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13765 Views
  • 0 replies
  • 6 Helpful

How the heck do you get to speak to a manager at EE?

Anybody have any ideas as to how to speak to a manager at EE?I have had conversations with three different customer service reps in the past three months and each has failed to fix an automatic top-up issue, and last month I didn't even receive the p...

Resolved! Credit disappeared- PAYG

I bought my son £15 credit with unlimited calls and text messages, and he only started using on Christmas Day. He’s text regularly, made no phone calls and sent 4 picture messages. he has downloaded a chess app and played on this online with his cous...

Resolved! Cancel pay as you go pack

I tried to get a pay as you go pack on my phone that wouldn't renew. I've done this previously in the app a few months ago with no issues. I done this as EE texted me saying my number would be deactivated if I didn't buy a pack or add on.I could only...

Resolved! Can’t top up my 4GEE wifi pay as you go

I have spent the last day trying to top up my 4GEE Wifi dongle and I have tried what I believe is everything. I have watched every video, gone on every forum, tried to call up, the list goes on.Whenever I get to the page I need to be on it shuts down...

Ja3km13 by • Investigator
  • 864 Views
  • 9 replies
  • 6 Helpful

Resolved! Top up

I've topped up my phone but can't use it. 

Ch09 by • Investigator
  • 674 Views
  • 10 replies
  • 5 Helpful

Data decrease after reset

My EE data package just reset 15 minutes ago and I had nearly 70GB of data left. However when it reset, - I have the £15 subscription package by the way - instead of adding on 25GB it decreased to 51GB. Why did this happen? Am I being robbed? I’d lik...

Nuha88 by • Visitor
  • 370 Views
  • 2 replies
  • 0 Helpful

Changing packs

I have always brought the £10 pack, but am thinking about changing and getting the £30 pack for more data. My question is will all the boosts I have earned over the years stay with me? Thanks

ejwool by • Investigator
  • 358 Views
  • 1 replies
  • 0 Helpful
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