If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I bought a phone card, but the number is already in use by someone else. I topped up £10, and the shop & customer service said they can't refund. I feel very helpless!
I've moved abroad for 3 months at the end of March, and cancelled my subscription pack once I landed in my new location (31/03). I had subscribed to a £15 credit pack, and had already got the ok from EE that my pack was cancelled.However, I received ...
I added a new number as a device in My EE app and stopped using the previous device (telephone number). But there is no option for me to delete the previous device. When I choose my new device and press recurring top up, it shows my previous device s...
Hi I purchased 20£ package which says 50 GB for month .But it's finish in half month barely 15 days although I use only tiktok and WhatsApp .. What could be the reason ??
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Got a message saying my your balance remaining is 0.24 pence . £4 has strangely vanished in one month. I checked the usage and it say no activity in the past 3 months.
Hi,So i have been paying for a reoccurring Data Sim Subscription Pack and I want to change the pack to a lower one.If I change it, will the change happen when the next payment is due (ie 21st of the month) or will the payment date change immediately ...
So I have a pay as go pack sim £20 per month. Had it for about 2 years or so. Just this last week or so I have been unable to receive text messages, however I think I can from EE network as I can get responses from 150 and 2fa. I can send texts to ot...
i have just topped up my credit £10.00 on the anonymous payment site and i received an email telling me it had gone through but it has not appeared on my account
My new monthly pack did not start automatically despite me have enough money in my account. Please help
