Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Send SMS from abroad on pay as you go

Hi EE Community, I’m currently abroad (for about a month). Before leaving the UK, I requested to change my SIM-only plan to Pay As You Go, and the change was processed while I was abroad. However, I’m now unable to send a text to EE 150—it says “Not ...

Resolved! parental controls

Can anyone help me how do i turn off parental controls, i look on other people asking and its just repeating the same stuff that doesnt work. I tried with my card wouldnt work I pay from my card I shouldnt have to verify if Im paying from my card **b...

Resolved! Easyfone

I bought an Easyfone for my 93 year old mother who struggles to use IT. This phone has 4 buttons only to dial 4 nominated people. It does not do texts. I put an EE payg sim in. When I wanted to check the credit balance I dialled 1250 but got a messa...

Sim wont activate

Hi, i bought an EE sim from a supermarket the other day with supposedly 15 quid and the it shows on my tablet but it won't give me internet

PAYG Pay by card. Get 10% off

I make the option with direct card payment for the £10 subscription pack for every 30 days, hope can get the 10% off offer.However, the discount did not appear on the traction. It took £10 on the designated day. Why can't I get the discount?

Topped up got credit but when bought pack not on phone

Resolved! Pay As you go SIM doesn't work in Pakistan anymore

Hi,I have been using PayAsYouGo sim by EE since 2020. I am in Pakistan and the sim has been working perfectly. I top-up my sim, I receive text messages from EE and other general numbers but I do not receive calls on it. I can't send text messages or ...

my top-up unsuccessful

24th Nov, I top-up 10 pounds, but found that it has not been added to my account.

Resolved! Hibernation query

@Jon_K wrote: If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activ...

Resolved! Confusion about adding PAYG 'packs'

Hello,I'm based in Canada now, but have always kept my EE number active (for years), to use on my return visits to the UK. I'm starting to prepare for another visit - February- and I'm trying to figure out what's going on now with 'Packs' and 'Subsc...