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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21924 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12503 Views
  • 0 replies
  • 6 Helpful

Travelling with my payg to Spain help

I travel to Spain at the end of the month I have subscription pack what do I do before I go and when I get there everytime I try to get the info on the site it says it can't be reached or error same on my app 

Ce2201 by • Visitor
  • 317 Views
  • 2 replies
  • 0 Helpful

Resolved! Reactivate my number

Now that I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. 150 customer service can't be called, but the account still has a balance and can be top up. The last time I received a text message was i...

SSSZNJ by • Explorer
  • 452 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: PAYG eSIM Transfer from iPhone to iPhone

I have the same issue. Frequently in the uk and have an eSIM that was in a iPhone 14 so disappointing that can port over. Won’t even provide a fresh QR code. two devices, one that has to be returned. Small credit on both sims. 

Docrjm by • Visitor
  • 309 Views
  • 1 replies
  • 0 Helpful

Cannot see my current pack

There is a system failure and I cannot see my current pack. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Ziyang by • Visitor
  • 266 Views
  • 1 replies
  • 2 Helpful

Had a call from 00800 956 5062

I received a call from 0800 956 5062 after dailing 150 for help as my account says it is compromised when trying to topup my phone credits today. Just want to confirm its authenticity of the phone number to see if it's actually from Ee.Thanks!

joyl by • Contributor
  • 2899 Views
  • 6 replies
  • 0 Helpful

phonecall

so I just bought a 50p pay as you go sim card and  already top up on it, I can use data but I can’t do any phone call, no matter who I call it just sounds like “the system is busy” or smth. Could somebody help me?

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