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What Counts as Activity on an EE SIM?

Arbiter1
Visitor

I only use my EE SIM abroad for 2-step verification texts. It has never been used in the UK. It was deactivated, so I couldn’t receive any texts, but after a top-up it worked again.
I want to know two things

What counts as activity on an EE SIM? For instance would getting a text or call from another number be considred activity?
also how long can a SIM remain inactive before being deactivated?

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Arbiter1 ,

Welcome to the community,

I would suggest you take a read here, this should give you all the answers;

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Arbiter1 ,

Welcome to the community,

I would suggest you take a read here, this should give you all the answers;

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

@Arbiter1 : EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Receiving is not a chargeable action unless you pay for the incoming call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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